Computer randomly shuts down while playing PoE
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Hi everybody,
doing a quick search through the Forum I've seen this is an issue quite some players are facing. Some people have solved it turning off the music, some others disabling the HD AUDIO in the settings of their graphic card. Some others by updating the drivers. One thing most of these players have in common is Windows 7. Now, I'm facing the same issue that - as mentioned by others - is occuring only while playing PoE and never happened before, nor happens with other games. I tried all the 'tricks' mentioned before and none of above appears to work: the game randomly shuts down my laptop after either 5 minutes or 40. I play PoE on a Laptop, and like other people have noticed before, the shut down is not related to overheating at all. I really do love this game but I'm getting unable to play it and most important I'm starting to be afraid for the other data on my HDD not to mention the possible damage to the main power part of my machine. Is there any setting that can be tweaked or something to avoid this from happening? Thanks for any valid response. Cheers. Last bumped on Dec 9, 2016, 9:02:22 PM
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" Hi there, Are you able to provide us with information about your computer by running dxdiag and sending it to us? (start, run, "dxdiag", and saving the information to a txt file) it would be appreciated as it really helps with us with assisting you find the cause. Please post it inside a spoiler tag, as this can be quite long. Please contact support@grindinggear.com if you need any assistance.
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As requested:
Spoiler
------------------ System Information ------------------ Time of this report: 5/18/2015, 13:06:07 Machine name: STEFS-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150427-0707) Language: Italian (Regional Setting: Italian) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD. System Model: RF510/RF410/RF710 BIOS: Phoenix SecureCore(tm) NB Version 01GB.M013.20100905.hkk Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz Memory: 4096MB RAM Available OS Memory: 3956MB RAM Page File: 2033MB used, 5877MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GT 330M Manufacturer: NVIDIA Chip type: GeForce GT 330M DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0A29&SUBSYS_C08E144D&REV_A2 Display Memory: 2700 MB Dedicated Memory: 978 MB Shared Memory: 1722 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SEC3245 Native Mode: 1366 x 768(p) (60.003Hz) Output Type: Internal Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.4144 (English) Driver Version: 9.18.13.4144 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 2/4/2015 05:56:28, 17559432 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-4969-11CF-CD67-83E01FC2C435} Vendor ID: 0x10DE Device ID: 0x0A29 SubSys ID: 0xC08E144D Revision ID: 0x00A2 Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section046:9.18.13.4144:pci\ven_10de&dev_0a29&subsys_c08e144d Rank Of Driver: 00E00001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC08E&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6171 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 8/4/2010 04:14:00, 2447592 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6171 (English) Driver Attributes: Final Retail Date and Size: 8/4/2010 04:14:00, 2447592 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Stereo Mix (Realtek High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6171 (English) Driver Attributes: Final Retail Date and Size: 8/4/2010 04:14:00, 2447592 bytes Cap Flags: 0x0 Format Flags: 0x0 ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Tastiera Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + Hub radice USB | Vendor/Product ID: 0x8086, 0x3B34 | Matching Device ID: usb\root_hub20 | Service: usbhub | Driver: usbhub.sys, 11/27/2013 03:41:37, 343040 bytes | Driver: usbd.sys, 11/27/2013 03:41:03, 7808 bytes | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0020 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub | | Driver: usbhub.sys, 11/27/2013 03:41:37, 343040 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Tastiera PS/2 standard | Matching Device ID: *pnp0303 | Service: i8042prt | + Driver tastiera di Terminal Server | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + ELAN PS/2 Port Smart-Pad | Matching Device ID: *etd0b00 | Upper Filters: ETD | Service: i8042prt | + Driver mouse di Terminal Server | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 63.9 GB Total Space: 183.3 GB File System: NTFS Model: WDC WD5000BEVT-35A0RT0 Drive: D: Free Space: 246.9 GB Total Space: 273.5 GB File System: NTFS Model: WDC WD5000BEVT-35A0RT0 Drive: Q: Model: n/a Drive: E: Model: TSSTcorp CDDVDW TS-L633J Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Italian), 11/20/2010 11:19:21, 147456 bytes Drive: G: Model: RAL R8T67S5 SCSI CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Italian), 11/20/2010 11:19:21, 147456 bytes -------------- System Devices -------------- Name: QuickPath Architecture Generic Non-core Registers - 2C62 Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00 Driver: n/a Name: QPI Link 0 - 2D10 Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_C08E144D&REV_05\3&11583659&0&E8 Driver: n/a Name: QuickPath Architecture System Address Decoder - 2D01 Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01 Driver: n/a Name: Intel(R) Turbo Boost Technology Driver Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_C08E144D&REV_05\3&11583659&0&FE Driver: n/a Name: Bridge Intel(R) 82801 PCI - 2448 Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_C08E144D&REV_A5\3&11583659&0&F0 Driver: n/a Name: Controller per High Definition Audio Device ID: PCI\VEN_10DE&DEV_0BE2&SUBSYS_C08E144D&REV_A1\4&A58357E&0&0108 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_C08E144D&REV_06\3&11583659&0&B0 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_C08E144D&REV_05\3&11583659&0&FB Driver: n/a Name: Intel(R) processor PCI Express Root Port - 0045 Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_C08E144D&REV_02\3&11583659&0&08 Driver: n/a Name: Controller per High Definition Audio Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_C08E144D&REV_05\3&11583659&0&D8 Driver: n/a Name: Intel(R) 5 Series 4 Port SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_C08E144D&REV_05\3&11583659&0&FA Driver: C:\Windows\system32\DRIVERS\iaStor.sys, 9.06.0003.1001 (English), 4/27/2010 09:57:04, 540696 bytes Name: Intel(R) processor DRAM Controller - 0044 Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_C08E144D&REV_02\3&11583659&0&00 Driver: n/a Name: NVIDIA GeForce GT 330M Device ID: PCI\VEN_10DE&DEV_0A29&SUBSYS_C08E144D&REV_A2\4&A58357E&0&0008 Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 444104 bytes Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 2/4/2015 05:56:28, 1236888 bytes Driver: C:\Windows\System32\DriverStore\FileRepository\nvsmi.inf_amd64_neutral_40aadf48da85b555\NvCplSetupInt.exe, 1.00.0004.0000 (Italian), 2/4/2015 05:56:28, 83412560 bytes Driver: C:\Program Files\NVIDIA Corporation\license.txt, 2/4/2015 05:56:28, 21904 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (Italian), 2/4/2015 05:56:28, 841360 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.4144 (English), 2/4/2015 05:56:28, 225992 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 2/4/2015 05:56:28, 56689 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 338064 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 648336 bytes Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 2/4/2015 05:56:28, 59592 bytes Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.00.0000.0000 (English), 2/4/2015 05:56:28, 72904 bytes Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 12894024 bytes Driver: C:\Windows\system32\NvFBC64.dll, 6.14.0013.4144 (English), 2/4/2015 05:56:28, 902344 bytes Driver: C:\Windows\system32\NvIFR64.dll, 6.14.0013.4144 (English), 2/4/2015 05:56:28, 944328 bytes Driver: C:\Windows\system32\nvapi64.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 3209736 bytes Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 22993224 bytes Driver: C:\Windows\system32\nvcuda.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 13828032 bytes Driver: C:\Windows\system32\nvcuvid.dll, 7.17.0013.4144 (English), 2/4/2015 05:56:28, 4244680 bytes Driver: C:\Windows\system32\nvd3dumx.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 17559432 bytes Driver: C:\Windows\system32\nvinfo.pb, 2/4/2015 05:56:28, 26155 bytes Driver: C:\Windows\system32\nvoglv64.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 31515280 bytes Driver: C:\Windows\system32\nvopencl.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 13916280 bytes Driver: C:\Windows\system32\nvwgf2umx.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 18634072 bytes Driver: C:\Windows\SysWow64\NvFBC.dll, 6.14.0013.4144 (English), 2/4/2015 05:56:28, 870032 bytes Driver: C:\Windows\SysWow64\NvIFR.dll, 6.14.0013.4144 (English), 2/4/2015 05:56:28, 907464 bytes Driver: C:\Windows\SysWow64\nvapi.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 2823992 bytes Driver: C:\Windows\SysWow64\nvcompiler.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 15294280 bytes Driver: C:\Windows\SysWow64\nvcuda.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 11209192 bytes Driver: C:\Windows\SysWow64\nvcuvid.dll, 7.17.0013.4144 (English), 2/4/2015 05:56:28, 3987600 bytes Driver: C:\Windows\SysWow64\nvd3dum.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 14497568 bytes Driver: C:\Windows\SysWow64\nvoglv32.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 24198856 bytes Driver: C:\Windows\SysWow64\nvopencl.dll, 8.17.0013.4144 (English), 2/4/2015 05:56:28, 11272240 bytes Driver: C:\Windows\SysWow64\nvwgf2um.dll, 9.18.0013.4144 (English), 2/4/2015 05:56:28, 16128576 bytes Driver: C:\Windows\system32\nvdispco6434144.dll, 2.00.0041.0004 (English), 2/4/2015 05:56:28, 1907400 bytes Driver: C:\Windows\system32\nvdispgenco6434144.dll, 2.00.0019.0002 (English), 2/4/2015 05:56:28, 1555656 bytes Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_C08E144D&REV_05\3&11583659&0&E4 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (Italian), 11/20/2010 15:33:48, 184704 bytes Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09 Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_C08E144D&REV_05\3&11583659&0&F8 Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 03:48:27, 15424 bytes Name: Scheda di rete Broadcom 802.11n Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_7179144F&REV_01\4&210C61&0&00E0 Driver: n/a Name: Renesas Electronics USB 3.0 Host Controller Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_C08E144D&REV_03\4&163B0BCE&0&00E4 Driver: C:\Windows\system32\DRIVERS\nusb3xhc.sys, 2.00.0004.0000 (English), 4/27/2010 19:30:52, 184968 bytes Name: Reserved - 2D13 Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48 Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_C08E144D&REV_05\3&11583659&0&E3 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (Italian), 11/20/2010 15:33:48, 184704 bytes Name: ABURQZAS IDE Controller Device ID: PCI\VEN_11F8&DEV_8010&SUBSYS_6B9486BD&REV_01\4&5D18F2DF&0 Driver: n/a Name: Reserved - 2D12 Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12 Driver: n/a Name: Intel(R) 5 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WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0 |
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I don't know if it matters but most of the shut downs I've experienced occoured while playing The Imperial Gardens or The Ebony Barracks.
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When you say "shut down" you mean that the laptop itself turns off?
Because PoE (or software in general) cannot really cause hardware to shut down like that. It's usually a hardware problem that the software triggers through excessive heat or power consumption. | |
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I sort of have the same problem. Only worse. My pc didn't restart correctly so I couldn't try anything to fix it. Could be what Drakier said
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I've been having the same problem with PoE. I set HWINFO to monitor voltages and temps at 250ms intervals and log the information. When I checked that log after a reboot, all temps and voltages were perfectly normal. Yes, I'm sure. The crash also leaves no dump logs. Event viewer shows nothing. This means it's definitely some type of power issue. Oh, also I'm running everything at stock settings, no OC'ing, just for the record.
I have hundreds of games on my Steam account, and I can play any of them without issues. Games I've tried: Dishonored, Borderlands 2, Metro Last Light, Bioshock Infinite, Rift, Planetside 2, Everquest 2, the list goes on... Not a single game that I've tried has reproduced the crashing. No other non-gaming PC activity causes the reboots. The computer can stay running for 24/7 days on end without a reboot of any kind, but when I load up PoE, that's all she wrote. So in summary, my situation: Path of Exile is the only game that causes my computer to reboot, and it happens anywhere from 2 minutes to 2 hours after loading up the game (EDIT: just something else to add here - it isn't related to any particularly activity in the game, as in, it can happen if I'm sitting by myself in my hideout looking through my stash using very little graphical power, or doing a map with a whole mess of mobs and spells on the screen). The reboot is for certain not caused by overheating or voltage irregularities. I'm noticing quite a few of these types of posts on these forums (PoE causing reboots). Some have been verified to be overheating, which makes sense of course. But some can't be easily explained, like mine. I have three other computers all with completely different hardware that do not have this issue. So, I've gone ahead and ordered a replacement PSU and it will be here by mid next week. I will report back on here and let everyone know if changing the PSU helped or not. It's entirely possible that the PSU isn't exactly faulty, but that PoE doesn't play nice with a specific piece of hardware or certain combinations of specific hardware. It's just very hard for me to say with any certainty that a power supply is faulty when there is so much evidence to the contrary. But we'll see when I get the new one in. Hopefully it will be that simple. My hardware, for what it's worth: i7-4790k (not OC'd) Asus Z97-A motherboard 16GB G.Skill DDR3 1600 EVGA GTX 970 Corsair HX850 psu Last edited by Vicariously on May 21, 2015, 9:51:20 AM
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I'm going to keep my eye on this post. Hoping that it will give a solution to my issue
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i am having this problem too... the game give a black screen, u an can still hear sound for awhile then closed down.
you cannot do anything during this closure except to hold the power button until the pc completely shut down. i tested playing other games too, like tera online, marvel heroes 2015, diablo 3, and others. Only poe caused such critical problems... Last edited by Xafniko on May 25, 2015, 10:46:59 AM
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Update to my previous post:
Just received and installed my replacement PSU. Going to play for a while and see what happens. Will update this post either as soon as it crashes again (let's hope that doesn't happen) or I play for a significant length of time without crashing. Something to note though I doubt it matters: Corsair no longer makes the HX850, so my unit was replaced with an HX850i. Just throwing that out there to keep track of all the variables. Edit: So far so good. About 4'ish hours of play time without any resets. If it doesn't happen for the entire day tomorrow, I think it'll be fairly safe to call changing out the PSU a victory (because it happened very often previously). Will update again later. Update 5/29: Seems pretty safe at this point to call replacing the PSU a victory. I'm still perplexed at how no other game that I could find in my steam library (games that technically speaking draw far more power and use much more of the GPU than PoE does - I'm talking about games like Metro Last Light or The Witcher 2 on MAXIMUM settings, and not only that, but MMO's with hundreds of people all performing abilities in range of me, whereas PoE is me alone and entirely instanced from other players). So, to anyone out there having similar issues, may want to start with the PSU if you're sure that overheating isn't your problem. I'd be curious to hear from a GGG developer, their thoughts on how, from a technical standpoint, PoE could be the only game causing the issue I was having. I mean the problem appears solved, so that's great, but just from a curiosity standpoint I'd like to understand more about the problem I was having. Last edited by Vicariously on May 29, 2015, 6:31:54 PM
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