Got banned without any reason?
Sorry for my english.
3 day ago, i try to login my account and got an announcement: " You account has been banned by an administrator" I never use hack, cheat or 3rd program in PoE and cant understand the reason for banned. I try and try again to sent my information to support@grindinggear.com but only got reply from Rob and Brian: [removed by support] I cant wait too long, someone please tell me what i can do to get back into account and play my favorite game. Last edited by Sam#3734 on Mar 16, 2015, 8:48:08 PM
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As stated in the emails, the investigation will be ongoing.
In the meantime there is no barrier to creating a new account and continuing to play - you will have to do without your collected gear, and I would advise deleting or refraining from using any 3rd party software that maybe modifying the client or gamestate in any manner. Sorry for your loss. == Officially Retired 27/02/2019 ==
Massive thanks to GGG for producing such a fun and engaging game, it has taken up faaaaaaar too much of my life over the last 5 years. Best of luck in the future! |
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Thanks for reply.
Im sure i never use 3rd party software in PoE. Create an account, spend many of time on it to get items and loss all. Creating a new account, ill loss again? so sad and tired. |
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" You wait, thats it...support have told you ,you need to wait and it's the same support staff that would answer here, they are not going to bump you up through the queue, you wait your turn like eveyone else and hope like fuck they don't enforce the ban. But lately they have been banning people for cheats, graphical particle removal, scripts and RMT if they are sure that you have done one of the above then you'll get the initial ban but they do allow for a follow up investigation which almost always confirms the need for a ban Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1 Last edited by lagwin1980#2224 on Mar 16, 2015, 3:58:58 AM
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Do you have software such as cheatengine on your computer, and maybe had it running from another game before when you started Path of Exile? Their anticheat scans your running processes and even if you do not intent to use cheatengine on Path of Exile, you can get banned for having it open.
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Hi,
My new account just die in Hard Core, and... i got an e-mail from GGG about remove the ban placed on my account. Im very very happy now :D Thank Accounts Investigations Team. Thank you for all reply. Have a good day! |
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GZ!
== Officially Retired 27/02/2019 ==
Massive thanks to GGG for producing such a fun and engaging game, it has taken up faaaaaaar too much of my life over the last 5 years. Best of luck in the future! |
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Gratz to the OP, while it would have been anoying as fuck for him/her support do need to do a job and investigate why the account was flagged.
" Prety sure Chris said on reddit that their anticheat only reads PoE and whatever is directly interfeering with it be it a hack tool or gfx tweaks, all the other stuff that can get you banned is all done through logs and behaviour in game. Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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" Cheat Engine might throw a flag if it's opened during the anti-hack scan. What ggpenner was saying is that you don't need to be using it to mess with PoE at the time, but it could still be considered cheating. |
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Not exactly sure how PoEs anticheat works, but I know for sure that BattlEye checks running processes and bans you for having software such as cheatengine running (gamehack #38). Also, when playing some battlefield (Punkbuster games) while still having autohotkey from PoE running, I get kicked for disallowed driver/program there.
Just thought PoEs anticheat would kinda do the same, sorry if I was telling wrong. ╔╤═╨─ Last edited by ggpenner#5590 on Mar 17, 2015, 9:06:28 PM
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