Standalone client not patching
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The campus network definitely allows games.
What's weird about this is that I was having absolutely no problems before 1.2.3b |
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I don't know whether they allow games or not. what I DO know is that they have managed network security (like a corporate network) and these are changing constantly.
it's also possibly a DNS issue as I said before, or a issue with caching. if you attempt to run a winmtr to patchcdn.pathofexile.com what happens? does it all resolve and ping properly? if you try connecting to a VPN, does it patch then? instructions for setting up a free VPN can be found in the Consolidated Technical sticky post. |
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Here's what I got from WinMTR
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.157.24.3 - 0 | 54 | 54 | 0 | 0 | 1 | 1 | | 10.155.1.13 - 0 | 54 | 54 | 0 | 0 | 1 | 0 | | 10.154.3.21 - 0 | 54 | 54 | 0 | 0 | 1 | 1 | | 131.156.232.49 - 0 | 54 | 54 | 1 | 1 | 5 | 2 | | 10.249.1.5 - 0 | 54 | 54 | 1 | 2 | 5 | 2 | | 199.101.88.245 - 0 | 54 | 54 | 2 | 4 | 31 | 3 | |ge-100-0-0-16.r06.chcgil09.us.bb.gin.ntt.net - 0 | 54 | 54 | 3 | 3 | 6 | 4 | |xe-0-6-0-3.r06.chcgil09.us.ce.gin.ntt.net - 2 | 51 | 50 | 4 | 5 | 11 | 6 | | 108.161.178.2 - 77 | 13 | 3 | 3 | 3 | 4 | 4 | | 8-124-232-198.static.unitasglobal.net - 0 | 54 | 54 | 3 | 3 | 5 | 3 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |
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looks like not a DNS issue.
does the log file say anything about patchcdn.pathofexile.com? if so, take that address and add PathOfExile.exe to it and save it in the PoE folder and try to run it instead. |
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What log are you referring to?
And since it's not a DNS issue, does that mean the campus network isn't the issue? |
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" the Client.txt log file and no. just because DNS works has nothing to do with network security. Last edited by Drakier#1520 on Oct 1, 2014, 9:36:42 PM
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This is all the client log file says. I don't think it's too different from what it said previously, but here goes:
2014/10/01 20:00:46 ***** LOG FILE OPENING ***** 2014/10/01 20:00:46 44554493 14b [INFO Client 2444] Send protocol version 2014/10/01 20:01:06 44574493 154 [CRIT Client 2444] Timed out while waiting for packet from the patching server 2014/10/01 20:02:52 ***** LOG FILE OPENING ***** 2014/10/01 20:02:52 44680527 14b [INFO Client 5412] Send protocol version 2014/10/01 20:03:12 44700526 154 [CRIT Client 5412] Timed out while waiting for packet from the patching server 2014/10/01 20:15:11 ***** LOG FILE OPENING ***** 2014/10/01 20:15:11 67876 14b [INFO Client 5628] Send protocol version 2014/10/01 20:15:31 87875 154 [CRIT Client 5628] Timed out while waiting for packet from the patching server 2014/10/01 20:19:00 ***** LOG FILE OPENING ***** 2014/10/01 20:19:00 297353 14b [INFO Client 5720] Send protocol version 2014/10/01 20:19:20 317352 154 [CRIT Client 5720] Timed out while waiting for packet from the patching server 2014/10/01 20:21:43 ***** LOG FILE OPENING ***** 2014/10/01 20:21:43 459906 14b [INFO Client 2912] Send protocol version 2014/10/01 20:22:03 479905 154 [CRIT Client 2912] Timed out while waiting for packet from the patching server 2014/10/01 20:22:30 ***** LOG FILE OPENING ***** 2014/10/01 20:22:30 506800 14b [INFO Client 1532] Send protocol version 2014/10/01 20:22:50 526799 154 [CRIT Client 1532] Timed out while waiting for packet from the patching server 2014/10/01 20:28:21 ***** LOG FILE OPENING ***** 2014/10/01 20:28:21 858645 14b [INFO Client 6076] Send protocol version 2014/10/01 20:28:41 878644 154 [CRIT Client 6076] Timed out while waiting for packet from the patching server Thanks a lot for your troubleshooting help, you're a saint! |
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Ok.. that makes me think you have a network security issue because it cannot properly GET the server address in the first place.
Try downloading this file for the PathOfExile.exe. Your network admins likely need to open at LEAST port 12995 as that is the server port to get the patching information. |
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I could download the file just fine, but when I ran it, I got the same error as before:
" Also the client.txt says the same thing it did before, where it timed out while waiting for the packet from the patching server. |
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" Yup. Only thing you can try now is using the VPN connection to see if that will bypass your network security and allow patching. You might only need the VPN for patching however and NOT for the actual gameplay (depending on open ports). |
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