No shadows bug...cant fix it

Hello, First let me say I absolutely love this game, and have 50$ ready to contribute to microtransactions and hours and hours per day to actively play, but I cant fully enjoy the game with this problem. Shadows dont work. there are no shadows. Below I will detail what I have done to try and fix the problem:


1. Disable / Re-enable shadows and restart the computer etc (obviously....i tried this first)

2. Check the production_config .ini file for the shadow settings, I have tried with both hardware_7_samples and hardware_3_samples, no shadows either way.

3. Update video card drivers to the most recent version available from HP, and obviously restart the computer afterwards. after starting the game, I re-did steps 1 and 2.

4. Force the game to run in compatibility mode, run as administrator, and force dx9 in case it was trying to use dx11. tried all of these individually, and together, and in combinations.
Repeated steps 1 and 2 after each adjustment.

5. Delete the production_config.ini file entirely and allow the game to re-build it, JUST IN CASE the shadows option has changed its name in newer builds.


Im effectively at wits end, and will not be able to continue playing until this gets resolved. Please let me know if theres anything left I can do. system details below:

Intel Core i7-2630QM Processor
6GB RAM
Windows 7 64 bit (why i tried forcing the application into compatibility mode)
ATI Radeon HD 6570 Video card



What settings is Catalyst using for games?
Do you HAVE to use the HP drivers?

In most cases (with rare exception) you can use the drivers on the manufacturer for the card/chipset... example: If you have an AMD/ATI Radeon card built into an HP laptop, you can go to the AMD site to download the Radeon drivers which are almost always WAY more recent than the HP site... same with NVidia and usually is also the case with Intel.

There are some exceptions where the chipset was specifically modified for HP or whoever, but that is very rare. It might be worth looking into. If you posted your specs, we would be able to assist better in that. Just post a DxDiag.exe export ("Save all Information" button) inside of a Spoiler tag here (the spoiler button in the Create Post window).
OK heres the entire dxdiag

Spoiler
------------------
System Information
------------------
Time of this report: 8/9/2014, 11:09:07
Machine name: AARON-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 6144MB RAM
Available OS Memory: 6126MB RAM
Page File: 2374MB used, 16749MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 6570
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68C0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68C0&SUBSYS_159A103C&REV_00
Display Memory: 3819 MB
Dedicated Memory: 1012 MB
Shared Memory: 2806 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD027A
Native Mode: 1600 x 900(p) (60.080Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1043 (English)
Driver Version: 8.771.1.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/9/2010 15:29:16, 616960 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B80-11CF-9F77-9035BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68C0
SubSys ID: 0x159A103C
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.771.1.0:pci\ven_1002&dev_68c0&subsys_159a103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers and Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C159A&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/22/2010 03:19:24, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Independent Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C159A&REV_1004
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/22/2010 03:19:24, 515584 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/22/2010 03:19:24, 515584 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: External Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/22/2010 03:19:24, 515584 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6292.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/22/2010 03:19:24, 515584 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e34
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC016
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 639.7 GB
Total Space: 921.1 GB
File System: NTFS
Model: TOSHIBA MK1059GSM

Drive: D:
Free Space: 4.8 GB
Total Space: 32.4 GB
File System: NTFS
Model: TOSHIBA MK1059GSM

Drive: E:
Model: hp BD ROM BC-5541H
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: F:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_159A103C&REV_B4\3&11583659&0&E0
Driver: n/a

Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_159A103C&REV_04\3&11583659&0&F8
Driver: n/a

Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_159A103C&REV_04\3&11583659&0&FA
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_159A103C&REV_04\3&11583659&0&B0
Driver: n/a

Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_159A103C&REV_09\3&11583659&0&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_159A103C&REV_04\3&11583659&0&D0
Driver: n/a

Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_159A103C&REV_09\3&11583659&0&08
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_159A103C&REV_04\3&11583659&0&E8
Driver: n/a

Name: Intel(R) WiFi Link 1000 BGN
Device ID: PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00\4&17DD70FD&0&00E0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_159A103C&REV_04\3&11583659&0&FB
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_159A103C&REV_06\4&25BAD08E&0&00E1
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_159A103C&REV_04\3&11583659&0&D8
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_159A103C&REV_00\4&A5F4B3&0&0108
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_159A103C&REV_B4\3&11583659&0&E1
Driver: n/a

Name: ATI Mobility Radeon HD 6570
Device ID: PCI\VEN_1002&DEV_68C0&SUBSYS_159A103C&REV_00\4&A5F4B3&0&0008
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
MainConcept MPEG-2 Video Encoder,0x00200000,2,1,mcm2ve.ax,7.04.0000.35746
CoreVolume Filter,0x00000000,0,0,,
CyberLink Audio Decoder (HP),0x00201000,1,1,Claud.ax,8.04.0000.3223
Ulead DV Writer,0x00200000,1,0,ulDvRite.ax,1.00.0000.0010
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.4414
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Ulead Ogg Parser,0x00600000,1,1,ulOggParserFilter.ax,1.00.0000.0002
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
ATI Ticker,0x00200000,0,1,Ticker.ax,
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,9.06.0008.8663
MainConcept Layer II Audio Encoder,0x00100000,1,1,mcl2ae.ax,7.03.0000.35746
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
Ulead IEEE Push Source Filter,0x00200000,0,1,ulIEEEPushSource.ax,1.00.0000.0010
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Audio Source,0x00200000,0,1,wmprevu.dll,9.00.0000.2980
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
DV V/A Source Filter,0x00400000,0,1,dvsf.ax,7.00.0000.0000
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405
DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Ulead DVD Navigator,0x00000000,0,0,UleadDVDNavigator.ax,1.00.0002.0001
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
DV V/A ACM Source Filter,0x00400000,0,1,dvsf.ax,7.00.0000.0000
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
DV Video Source Filter,0x00400000,0,1,dvsf.ax,7.00.0000.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
CoreImgSrc,0x00000000,0,0,,
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
Cyberlink SubTitle(HP),0x00200000,2,1,CLSubTitle.ax,1.00.0001.7222
Disk Record Queue,0x00200000,1,1,wmedque.dll,9.00.0000.2980
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
CoreMovSrc,0x00000000,0,0,,
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
Color Converter,0x00200000,1,1,declrds.ax,9.00.0000.2980
Cyberlink Demuxer 2.0 (HP),0x00200000,1,1,CLDemuxer2.ax,2.00.0006.1408
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
Ulead DV Scene Detect,0x00200000,1,1,ulDvScDt.ax,1.00.0000.0026
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
DivX Demux Filter,0x00800002,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
CyberLink Audio Effect (HP),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
CyberLink HAM Decoder (HP),0x00600000,0,1,CLCvd.ax,1.00.0000.2011
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048
Ulead DVD Video decoder 2,0x00400000,2,2,ulDVDVideo.ax,2.00.0000.0041
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
DivX Demux Filter (Unrestricted Edition),0x00200000,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.05.0000.2913
Dib Output,0x00200000,0,1,DibOutput.ax,8.00.0000.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
Dib Receive,0x00200000,1,0,DibReceive.AX,8.00.0000.0000
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
CoreCaption Filter,0x00000000,0,0,,
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
CoreNullXfrm Filter,0x00000000,0,0,,
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0000.4023
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
ULead Infinite Pin Tee,0x00200000,1,1,UInfTee.ax,1.00.0000.0011
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
Ulead MPEG-4 Encoder,0x00200000,2,0,ulmp4enc.ax,1.00.0002.0001
Ulead MPEG-4 Splitter,0x00600000,1,3,ulspmp4.ax,1.00.0006.0008
Ulead MPEG-4 Audio Decoder,0x00400000,1,1,uladmp4.ax,2.00.0001.0006
Ulead MPEG-4 Video Decoder,0x00400000,1,1,ulvdmp4.ax,2.00.0001.0006
Ulead AMR Audio Decoder,0x00800000,1,1,uladamr.ax,2.00.0000.0009
Ulead MPEG-4 ASP Video Decoder,0x00400000,1,1,ulaspvdmp4.ax,1.00.0001.0002
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
Ulead DVD Audio decoder 2,0x00200000,1,1,ulDVDAudio.ax,2.00.0000.0064
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Screen Capture filter,0x00200000,0,1,wmesrcwp.dll,9.00.0000.2980
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18386
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18386
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
Ulead MPEG Splitter,0x00200002,1,2,ulspmpeg.ax,1.00.0000.0155
Ulead MPEG Audio Decoder,0x00200000,1,1,ulDVDAudio.ax,2.00.0000.0064
Ulead MPEG Video Decoder,0x00400000,1,1,uldsmpeg.ax,1.00.0000.0089
Ulead MPEG Encoder,0x00200000,3,1,ulesmpeg.ax,1.00.0002.0066
Ulead MPEG Audio Encoder,0x00200000,1,1,uleampeg.ax,1.00.0000.0022
Ulead MPEG Muxer,0x00200000,5,1,ulmxmpeg.ax,1.00.0001.0184
Ulead LPCM Audio Encoder,0x00200000,1,1,ulpcmpeg.ax,1.00.0000.0007
ULead File Source (Async.),0x00400000,0,1,ulasync.ax,1.00.0000.0018
Ulead H264 Decoder,0x00200000,1,1,uldsh264.ax,1.00.0000.0041
MainConcept MPEG Multiplexer-Plus,0x00200000,1,1,mcmpeg2mux.ax,7.06.0000.35746
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVsd.ax,8.04.0000.1724
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Video Source,0x00200000,0,1,wmprevu.dll,9.00.0000.2980
MainConcept Stream Parser,0x00400000,1,2,mc_demux_mp2_ds.ax,9.06.0008.8663
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
Ulead Mp3 Decoder,0x00400000,1,1,uldamp3.ax,1.00.0000.0002
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Ulead Audio Dual Channel Filter,0x00200000,1,1,UAudioDCFilter.ax,1.00.0000.0002
Ulead OggVorbis Decoder,0x00400000,1,1,ulOggVorbisDecoderFilter.ax,1.00.0000.0001
CyberLink Video Decoder (HP),0x00200000,1,2,CLCvd.ax,1.00.0000.2011
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MainConcept MPEG-2 Video Encoder,0x00400000,2,1,mcm2ve.ax,7.04.0000.35746
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 Codec (8 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
MainConcept Layer II Audio Encoder,0x00800001,1,1,mcl2ae.ax,7.03.0000.35746
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
DV Audio -- NTSC,0x00200000,1,1,quartz.dll,6.06.7601.17713
DV Audio -- PAL,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Integrated Microphone Array (ID,0x00200000,0,0,qcap.dll,6.06.7601.17514
External Mic (IDT High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Dock HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
LineOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
HP Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers and Headphones (IDT Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Audio Renderer (HP),0x00200000,1,0,cladr.ax,7.00.0000.2704
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Independent Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers and Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713
Independent Headphones (IDT Hig,0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Also, to add to the dxdiag report above, Catalyst is using all standard/balanced/application controlled settings for video, nothing otu of place but I've tried adjusting each one of those to fix this problem, forgot to put that in the original post. Ive tried each of the POE shadow settings, both by changing their value in the gui from inside the game, and modifying the production_config.ini file for hardware_7_samples, hardware_3_samples. I was REALLY hoping, that since short of modifying the game code or bringing some extremely rare fix to my attention, that there was a different value for shadows than the 3 which are generated from the options in the drop down in game (no shadows and the above mentioned 3/7 samples). Maybe one of you can help based on that dxdiag :) thanks again for any help much much appreciated
I agree with Drakier, start with removing the GPU driver in safe mode with this tool http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Once removed make sure to reboot as usual and install the latest driver that's on the AMD site.
Last edited by Startkabels on Aug 9, 2014, 2:29:40 PM
My god it worked....
I must say i thought it was a futile task....I had no idea the drivers would differ like that from manufacturer to overall manufacturer...thank you again.
Hi i have the same problem, i am trying to put the lastest drivers for my GPC but i cant do it right, need some help.

First I downloaded the lastest drivers(i believe) from ATI webpage (catalyst or something) and tried to install them right away but got a blue screen and a restart.

Then I downloaded the driver cleaner you guys posted some posts above, went to safe mode and cleaned the drivers. Finally when a restarted windows in normal mode it automatically instaled drivers for my GCP(or whatever w7 does) and now i am back to square one, i cant see shadows.

If anyone can give me a good link to lastest drivers for my GCP and if there is a way to install them right away or avoid the windows 7 auto install, that would be awesome.
This is my dxdiag registry: http://www.filedropper.com/dxdiagalf

TY!, any question just post here i will be checking this often.

TL/DR: I need help to install my lastest drivers and see shadows again !
IGN: Ariannahh
Alf's True summoner: https://www.pathofexile.com/forum/view-thread/1322360/page/1
Alf's Only SRS: https://www.pathofexile.com/forum/view-thread/1454368
Hideout: https://www.pathofexile.com/forum/view-thread/1428672
Last edited by kjksdajk on Jun 17, 2015, 6:01:26 PM
Next time, please create your own thread rather than revive a dead thread.

Also, you should use a service that hosts the file as text and not a file download... like pastebin.
Strange because when using the recommended option in the tool for removing the driver, it should make sure that the driver is not auto updated.

What you can try though is to use the update driver button in the device properties and point out to the AMD package to search for another driver:

Last edited by Startkabels on Jun 18, 2015, 8:03:11 AM

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