My Royal Frog is gone.

I can see the royal green frog in your microtransaction history when I look at your account, so it souhld be there. You should PM Support about this.

Please be patient. Support are a small team, and currently have 398 messages to get through for lost microtransactions alone, as well as helping people with technical issues and other tasks. You'll be in that list somewhere, and they'll get to you when they can.