disconnects, also crash to desktop
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i have had this issue for several leagues and i'm finally deciding to seek help as it seems to be getting worse. in a single session of 3 or 4 hours i'll often get multiple disconnects and occasionally crash to desktop. i've completely uninstalled and reinstalled PoE, i've updated my drivers, i've done everything i can think to do but i still get disconnects and crashes. sometimes a crash will occur when i am loading into a new area, sometimes it will happen when i am selecting a character to play, sometimes it just happens randomly. i very rarely have a full play session WITHOUT a crash or a disconnect.
dxdiag https://pastebin.com/sdafkZRm this is my first time posting in the technical support section so please let me know if there's any other information i should be providing. thank you in advance for your help. EDIT: here is the WinMTR data https://pastebin.com/dYbmQc9A i'm plugged directly into my router. i'm using the stand-alone client. ░░░░░░░░▄▄▄▀▀▀▄▄███▄░░░░░ ░░░░░▄▀▀░░░░░░░▐░▀██▌░░░░ ░░░▄▀░░░░▄▄███░▌▀▀░▀█░░░░ ░░▄█░░▄▀▀▒▒▒▒▒▄▐░░░░█▌░░░ ░▐█▀▄▀▄▄▄▄▀▀▀▀▌░░░░░▐█▄░░ Last edited by cgheezey on Nov 12, 2019, 9:40:38 AM Last bumped on Dec 15, 2019, 4:44:16 PM
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bump.
anyone have any ideas? i have been planning to buy the empyrean supporter pack, but i've decided i want to wait until the game functions properly for me before i do that. ░░░░░░░░▄▄▄▀▀▀▄▄███▄░░░░░
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" Your WinMTR is not correct. You need to run it against the PoE gateway you are using to login. | |
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There's a good guide on the forums for running a WinMTR here.
Also, is your PoE installed on your SSD or your HDD? Disconnections when changing areas can sometimes be caused by a slow hard drive. Even if this may not be the cause of your issue, I'd highly recommending installing PoE on your SSD anyway (if it isn't there already). http://www.pathofexile.com/forum/view-thread/532639/filter-account-type/staff
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thank for the responses guys. i have both an SSD and a HDD, PoE is installed on my SSD.
here is the new winmtr data https://pastebin.com/18VL6Hkq i used the Washington D.C. wdc.login.pathofexile.com gateway. here's a screen shot https://imgur.com/cCao4dx my winmtr doesn't seem to have changed at all since the first time i used it, but i know that i used the proper gateway. thank you guys so much for your time and your effort. ░░░░░░░░▄▄▄▀▀▀▄▄███▄░░░░░
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This is your WinMTR report -->
Fios_Quantum_Gateway.fios-router.home - 0 | 143 | 143 | 0 | 0 | 1 | 0 | 172.65.243.154 - 0 | 143 | 143 | 1 | 3 | 31 | 2 | This shows that you are sitting inside GGG serverroom and is playing..... :) So something is wrong because all the hops between your PC and GGG's server is missing. | |
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i do live super close to the washington dc gateway, my ping is usually about 10 or 12ms.
can you tell if i did something wrong by the screen shot i provided? i just copied the washington dc gateway and pasted into winmtr, just as i was instructed by the winmtr thread ░░░░░░░░▄▄▄▀▀▀▄▄███▄░░░░░
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" you did nothing wrong in your WinMTR as far as I can see, so that is a bit strange.... | |
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so if i'm not doing anything wrong with my dxdiag, and i'm not doing anything wrong with my winmtr, is there anything i can do to effectively seek help?
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" Not before a GGG DEV looks at your posted info and replies. But that could take a long time. Try to send them an e-mail on their techsupport@ e-mail and include your DXDIAG and WinMTR report in the e-mail and see what happens. |
