Characters missing on login

I logged into my account to start playing again, and all my characters are missing. My husbands characters are still on his account, why did mine disappear?

Thanks in advance.
Last edited by EllieHearts666 on Jan 20, 2019, 8:10:03 PM
Last bumped on Jan 24, 2019, 11:37:48 PM
Your profile says that you have a Level 23 Ranger in Standard. Can you please check whether you are filtering by Betrayal league? Go in-game, login, character selection screen, switch to standard on dropdown.

Else, did you link your account recently?

Else, I think it may be best to contact Support...
Last edited by Zphyr on Jan 20, 2019, 8:41:07 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Will send an email. The character reference with the 23 ranger is the new one I started working on since all are missing.

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