Known Issues & How to Report Bugs
High Priority Known Issues (PC)These problems are currently being looked into and we'll be trying to get them fixed for you as soon as we can. There is no need to make new posts about them unless you have further information that may be helpful, thanks. Recent problems:
For Xbox or PS4 specific problems, please see the Known Issue List for Consoles Last edited by Yolandi_GGG on Nov 28, 2019, 4:45:01 PM Last bumped on May 22, 2019, 11:16:03 PM
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Other Known Issues (PC)General:
Microtransactions:
Graphical:
Audio:
Website:
Last edited by Rachel on Oct 8, 2019, 6:50:59 PM
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Useful ResourcesTranslation feedback or problems can be posted in the appropriate forums here: Brazilian Russian Thai German Spanish French
Things you should know
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How to Report BugsIt is always a good idea to back up your content.ggpk file. It will let you restore the game to a previous patch if your client becomes corrupt. 1. Check this thread for an existing issue 2. Take a screenshot with debug info Enter "/bug {optional info about the bug}" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder. 3. If it is a graphical problem, we also need your PC specs Include Operating System (Windows version), RAM/memory, video card, and anything else relevant. 4. Post it If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!
How to post an image
If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem! If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem. Important! Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily. Also, confirm that there are no other threads reporting this issue, and post your bug in there if that is the case. More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to Forum Search and select the Bug Reports option from the 'Forums' list. Last edited by Jake_GGG on Aug 6, 2019, 11:05:11 PM
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