Known Issues & How to Report Bugs

High Priority Known Issues (PC)


These problems are currently being looked into and we'll be trying to get them fixed for you as soon as we can. There is no need to make new posts about them unless you have further information that may be helpful, thanks.

Harvest content problems:
  • "Auto-Disperse" functionally works, but doesn't update nearby seeds/UI visually.
  • Can't Auto-plant after using all Lifeforce from an Extractor.
  • Heart of the Grove has a rare case of failing to transition.

Vulkan renderer problems:
Before referring to this list, please try updating your drivers first.
Out of date drivers may not support Vulkan correctly and can cause various problems.
  • Client crash when changing renderer type.
  • Black squares appearing and obscuring parts of the screen.
  • Problems with Vsync.
  • Mouse Cursor not displaying.

Other recent problems:
  • Wintertide Brand can be supported by Elemental Focus, but not Awakened Elemental Focus
  • Enchanting Belts removes Quality from Catalysts
  • Some specific effects can cause too much bloom
  • Problems with Sirus fight, desync, skills being used when they shouldn't be. e.g. teleports into storms.
  • Converted unique maps revert to base tier.


For Xbox or PS4 specific problems, please see the Known Issue List for Consoles
Last edited by Arthur_GGG on Jul 3, 2020, 1:01:37 AM
Last bumped on May 22, 2019, 11:16:03 PM

Other Known Issues (PC)


General:
  • Channelled skills (in Predictive) can get stuck channelling.
  • Life on the client can sometimes desync from the server. Most common case of this is appearing to never reach full life when you should, after receiving intermittent damage over time.
  • Hideout layouts don't always save after importing a template

Microtransactions:
  • Missing Challenge Rewards: Please contact support@grindinggear.com if this occurs
  • Weapon Effects that apply to both weapons aren't always removed correctly (usually going to a different area fixes this)
  • Divination Card Tab misses a column in high resolutions
  • Aura MTX are not able to be applied to Flesh and Stone
  • Lightning Wings don't scale
  • Blood Guard Shield has a seam when zoomed out
  • Harlequin Weapon applied to a two handed sword has a bad interaction with weapon effects

Graphical:
  • Jumbled Text: Currently investigating; restarting the client should fix it in the meantime
  • Degraded frame rate when using Aspect of the Spider.

Audio:
  • Item filter audio sometimes cuts out

Website:
  • Map Stash Tab not loading
  • Unique Collection Tab not loading in the Character Viewer
Last edited by Rachel on Jun 9, 2020, 9:09:06 PM

Useful Resources


Translation feedback or problems can be posted in the appropriate forums here:
Brazilian Russian Thai German Spanish French

  • Ask a Gameplay Developer your mechanics questions here!
  • Read a Gameplay Developer's mechanics answers here!
  • Check out the Common Technical Problems page here!
  • Console Bug Reports should be posted here!
  • Known Issues for PlayStation and Xbox can be found here!

Things you should know


  • Typing /help in-game brings up a list of useful commands
  • Pushing F1 toggles your telemetry. This shows your FPS and latency
  • If the game is running poorly, try lowering your Graphics settings
  • Holding Alt lets you see the built-in level of an item
  • Backing up your content.ggpk file can save you a large download if this file becomes corrupted
  • If your content.ggpk file does become corrupted, try performing a Pack Check
  • You're only able to reclaim a skill gem MTX if your current character has that skill gem equipped. We are planning on adding the reclaim functionality to the Microtransaction tab in the future
  • Certain combinations of skills and MTX can result in audio cutting out (Source)
  • Flasks don't activate while holding Alt, Shift, or Ctrl
  • Gems socketed in items in player trade will not show up
  • It is possible for monsters to damage you during an area transition
  • Leaving a bandit fight causes it to end
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks

How to Report Bugs


It is always a good idea to back up your content.ggpk file. It will let you restore the game to a previous patch if your client becomes corrupt.

In-game Reports:


You can use the "/bug" command to report bugs to us directly while playing the game. This is ideal for bugs where there is an immediately recognisable issue (such as a terrain problem). You can also type additional information after "/bug" that will be sent along with your bug report, for example: "/bug I'm experiencing this problem and here are the steps to reproduce it".

For reports where more information is required, the problem is not apparent, or the steps to reproduce are a bit more in-depth, we would recommend reporting the issue via the forums using the below steps.

Forum Reports:


1. Check this thread for an existing issue

2. Take a screenshot with debug info
Enter "/debug" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder.

3. If it is a graphical problem, we also need your PC specs
Include Operating System (Windows version), RAM/memory, video card, and anything else relevant.

4. Post it
If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!

How to post an image

  • Upload the file to an image hosting website, such as Imgur
  • Mouse over the dots beside the "Copy" button, then click "Get share links"
  • Click the "Copy" button for BBCode (Forums)
  • Paste that into your Path of Exile forum post


If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem!

If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem.

Important! Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily.

Also, confirm that there are no other threads reporting this issue, and post your bug in there if that is the case.

More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to Forum Search and select the Bug Reports option from the 'Forums' list.
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
Last edited by Rachel on Jun 29, 2020, 4:23:11 PM

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