PC Known Issues

High Priority Known Issues (PC)


These problems are currently being looked into and we'll be trying to get them fixed for you as soon as we can. There is no need to make new posts about them unless you have further information that may be helpful, thanks.

High priority problems:

  • Rare client crash which can happen during Blight encounters.
  • Legion encounters in the Lake of Kalandra can sometimes cause adjacent encounters to not complete correctly.




For general technical problems, please see the General Troubleshooting Guide

For MacOS specific problems, please see the macOS Known Issues

For Xbox or PS4 specific problems, please see the Known Issue List for Consoles
Has any exile really been far even as decided to use even go want to do look more like?
Last edited by Arthur_GGG on Sep 26, 2022, 6:02:33 PM
Last bumped on May 22, 2019, 11:16:03 PM

Other Known Issues (PC)


General:
  • Converted unique maps revert to base tier
  • Rare case with Sirus fight, desync, skills being used when they shouldn't be. e.g. teleports into storms
  • Rare case where Maligaro sometimes can't be killed in Overgrown Shrine.
  • Detonate Mines "Always Attacking Without Moving" resetting in new instances.
  • Portals placed in blocking can fail to let the player back in (e.g. Cold River stairs).
  • Elemental Overload damage increase doesn't change tooltip DPS
  • Lethe Shade not increasing the duration of Ailments reflected back to you
  • Teleporting to a party member in a different player's Map can incorrectly teleport you to the party member's Hideout
  • Bone Barrier granted from Forbidden Flame/Flesh unbinds itself from left-click on re-instancing.
  • Legion Generals not retreating again.
  • Map bosses not giving Eldritch Altar rewards sometimes

Microtransactions:
  • Missing Challenge Rewards: Please use the /recheck_achievements chat command if this occurs
  • Divination Card Tab misses a column in high resolutions

Graphical:

Vulkan renderer problems:
If you are experiencing any new crashes and you're using Vulkan, please try switching to 'Medium' texture quality. If you're still crashing after that, we recommend switching to DX11 in your options.

Before referring to this list, please try updating your drivers first.
Out of date drivers may not support Vulkan correctly and can cause various problems.
  • Client crash when changing renderer type
  • Visual artefacts when running low on GPU memory
  • Problems with Vsync not working properly
  • Rare case of Mouse Cursor not displaying

DirectX12 renderer problems:
Before referring to this list, please try updating your drivers first.
Out of date drivers may not support DirectX12 correctly and can cause various problems.
  • Texture Streaming problems when running low on VRAM, or on machines with low VRAM (recommend using DirectX11 instead)
  • Resizing window can sometimes temporarily display incorrectly

Controller:
  • Client crashes when using mouse to whisper from social screen while using Controller input

Audio:
  • Item filter audio sometimes cuts out

Website:
  • Map Stash Tab not loading
  • Unique Collection Tab not loading in the Character Viewer
Has any exile really been far even as decided to use even go want to do look more like?
Last edited by Arthur_GGG on Sep 8, 2022, 8:24:44 PM

Useful Resources


Translation feedback or problems can be posted in the appropriate forums here:
Brazilian Portuguese Russian Thai German Spanish French

  • Read a Gameplay Developer's mechanics answers here!
  • Check out the Common Technical Problems page here!
  • Console Bug Reports should be posted here!
  • Known Issues for PlayStation and Xbox can be found here!

Things you should know


  • Typing /help in-game brings up a list of useful commands
  • Pushing F1 toggles your telemetry. This shows your FPS and latency
  • If the game is running poorly, try lowering your Graphics settings
  • Holding Alt lets you see the built-in level of an item
  • Backing up your content.ggpk file can save you a large download if this file becomes corrupted
  • If your content.ggpk file does become corrupted, try performing a Pack Check
  • You're only able to reclaim a skill gem MTX if your current character has that skill gem equipped. We are planning on adding the reclaim functionality to the Microtransaction tab in the future
  • Certain combinations of skills and MTX can result in audio cutting out (Source)
  • Flasks don't activate while holding Alt, Shift, or Ctrl
  • Gems socketed in items in player trade will not show up
  • It is possible for monsters to damage you during an area transition
  • Leaving a bandit fight causes it to end
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
Last edited by Felipe_GGG on Aug 23, 2021, 6:45:44 PM

How to Report Bugs


It is always a good idea to back up your content.ggpk file. It will let you restore the game to a previous patch if your client becomes corrupt.

In-game Reports:


You can use the "/bug" command to report bugs to us directly while playing the game. This is ideal for bugs where there is an immediately recognisable issue (such as a terrain problem). You can also type additional information after "/bug" that will be sent along with your bug report, for example: "/bug I'm experiencing this problem and here are the steps to reproduce it".

For reports where more information is required, the problem is not apparent, or the steps to reproduce are a bit more in-depth, we would recommend reporting the issue via the forums using the below steps.

Forum Reports:


1. Check this thread for an existing issue

2. Take a screenshot with debug info
Enter "/debug" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder.

3. If it is a graphical problem, we also need your PC specs
Include Operating System (Windows version), RAM/memory, video card, and anything else relevant.

4. Post it
If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!

How to post an image

  • Upload the file to an image hosting website, such as Imgur
  • Mouse over the image and click the 3 dots in the corner, then click "Get share links"
  • Click the "Copy" button for BBCode (Forums)
  • Paste that into your Path of Exile forum post


If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem!

If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem.

Important! Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily.

Also, confirm that there are no other threads reporting this issue, and post your bug in there if that is the case.

More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to Forum Search and select the Bug Reports option from the 'Forums' list.
Need some help? Contact us at support@grindinggear.com

Queen of Padlocks
Last edited by Localisation_Team on Aug 30, 2021, 12:47:02 AM

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