(March 5) Server problems and realm restart
Last edited by Chris on Oct 31, 2012, 5:44:46 AM
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" Those are all New Zealand times, sorry for not clarifying. It's fine now. | |
I'd just like to add some more information about this issue.
This problem occurred at night, when there was nobody actively monitoring the realm. It started after 9pm NZ time and we didn't notice it until we woke up this morning. Normally when the realm has a problem, I get an email, and after 5 minutes of not fixing it, I get a text message to my mobile phone. This is normally enough to wake me up so I can fix whatever the problem is. Unfortunately this time it was a problem that we haven't had before. Here is a picture that might help explain what happend. As you can see, the realm was still actually up, it just has a serious problem. The dip at the end is us restarting the realm and it coming back up normally. Our monitoring system has triggers that are set up to detect specific conditions, but this is one that we haven't seen before. The underlying issue was a database related issue, but it wasn't actually affecting everyone. Because of this, the monitoring didn't send me any messages. From now on, we will have a trigger set up to notify me in the case that there is a major discrepency between checked out accounts, and players actually in instances. (This descrepency is normally just caused by people on the login screen or between instances). I'm sorry that this occurred and we will be taking steps to make sure that it doesn't happen again. Path of Exile II - Game Director Last edited by Jonathan on Mar 5, 2012, 4:10:53 PM
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