Stuck on a loading screen

At the moment, there is a problem with some instances becoming corrupted - This will prevent you loading the area again, and you'll never get past the loading screen.

There are a few ways to get around this, until we're able to find a better solution:

Switching servers - America to Europe, or back again. This is the only way to fix the problem if it happens in town.

Ctrl-Click an instance door, and create a new instance: This is the easiest way to solve the problem if it happens in the wild.

All instances close after being empty for 15 minutes, and at that point you'll be able to return to town. If a player is idling in town however, it can take quite a bit longer.



If you're getting the "Failed to Connect to Instance" message, rather than being stuck on a loading screen indefinitely, your router firewall may be blocking some ports in the game. Try allowing ports 32768-61000 in your router firewall settings, and see if this solves the problem.
Balance & Design
Need Support? support@grindinggear.com
Last edited by Rory on October 4, 2012 2:13 AM
This is happening a lot. It happened to me around 10x yesterday as I was switching between my various storage alts. I even tried another computer and it would happen.

This never happened before yesterday. You probably know this but just in case.
This doesn't appear to be happening anymore.
This still happens to me.
If i try to load up the character that is affected with the issue, i never get past the loading screen.

I can however load up another character (that is parked at another location), and then there are two options:

1. If you log out again and try to load the affected character, the issue will persist.

2. If you change the location of the second char, and then proceed with option 1, the issue vanishes and you can load up your other character again (past the loading screen).


Also, this issue seems to be related to another problem i am experiencing.
Every time i have problems with loading up a particular character, i will also have problems even starting the game up.

The game will get stuck on the first loading screen, even though the music from the login screen starts playing.
I can circumvent this by alt tabbing out twice.

The first alt tab out and back in will make the loadscreen go black instead (the music is still hearable), while the second alt tab out and back in makes the login screen appear.
(i was able to reproduce this consistently, over 10 times now).

After that i still have to fix the character that is affected by the corrupted location problem, otherwise the problem reoccurs the next time i start path of exile.
ign: MrSakal
Last edited by gh0un on February 29, 2012 12:13 AM
Yeah, I guess I have this. I'm stuck at Loading Forest Encampment. Managed to get past it once, ran some chaos and first town portal -> stuck again. Can't play whatsoever at the moment.

edit: managed to get in again, used a WP to mudflats to finish a trade and got stuck at the mudflats loading screen.

edit 2: starting a new character doesn't work either, I get stuck on the twilight strand loading screen. I have been playing frequently up until yesterday or so with no problems.
Last edited by dddaaannnhhh on March 1, 2012 5:00 PM
I'll pass this info on, see what the others can learn about it!
Balance & Design
Need Support? support@grindinggear.com
This is my first day trying to play the game, I can create a character, but as soon as I load him, I see the load screen that says "Twilight Strand", and then I'm dead in the water. I hear music and characters in the background, but I cannot see gameplay. :( Hopefully I'll get to see this game

Edit: If I press the "p" button I get some skills screen, but I can't close out of it. Still cannot get into the game.

Edit: also there was some red text at the top of the screen before I got to this stage that said something about not being able to render water or something like that. Any help is appreciated I'd really like to give this game a try.

edit: added dxdiag info and screentshot


Spoiler
------------------
System Information
------------------
Time of this report: 3/3/2012, 00:48:44
Machine name: ZO$$$
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5K SE
BIOS: BIOS Date: 07/19/07 11:46:27 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 1808MB used, 2131MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon X1950 Pro
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x7280)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7280&SUBSYS_22041787&REV_9A
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6925 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/29/2009 21:19:56, 325120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 9/29/2009 23:18:22, 3565056 bytes
Device Identifier: {D7B71EE2-31C0-11CF-3A6F-0E023BC2CB35}
Vendor ID: 0x1002
Device ID: 0x7280
SubSys ID: 0x22041787
Revision ID: 0x009A
Revision ID: 0x009A
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043829F&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5391 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/26/2007 06:21:06, 4395008 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek HD Audio Input
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5391 (English)
Driver Attributes: Final Retail
Date and Size: 3/26/2007 06:21:06, 4395008 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Ideazon Merc MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0210
FF Driver: n/a

Device Name: Ideazon Merc MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0210
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
| Driver: usbd.sys, 8/23/2001 07:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x0210
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x04B4, 0x0033
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
| Driver: mouhid.sys, 8/23/2001 07:00:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -
DirectPlay8 TCP/IP Service Provider: VMware Network Adapter VMnet1 - IPv4 -
DirectPlay8 TCP/IP Service Provider: VMware Network Adapter VMnet8 - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 47.4 GB
Total Space: 305.2 GB
File System: NTFS
Model: WDC WD3200AAKS-00L9A0

Drive: E:
Free Space: 11.7 GB
Total Space: 157.1 GB
File System: NTFS
Model: WDC WD1600YS-01SHB1

Drive: D:
Model: HL-DT-ST DVD-RAM GSA-H22N
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

-


screenshot-0001
Last edited by Centariadun on March 3, 2012 6:09 AM
"
I hear music and characters in the background, but I cannot see gameplay.


This happened to me the one time I got it to load town and tried to use a WP.
I had the same issue last night while in a party. After i selected to join their instance it hung up. I had to restart the client.
Behold I am become death, the Destroyer of Worlds!
"
This is my first day trying to play the game, I can create a character, but as soon as I load him, I see the load screen that says "Twilight Strand", and then I'm dead in the water. I hear music and characters in the background, but I cannot see gameplay. :( Hopefully I'll get to see this game

Edit: If I press the "p" button I get some skills screen, but I can't close out of it. Still cannot get into the game.

Edit: also there was some red text at the top of the screen before I got to this stage that said something about not being able to render water or something like that. Any help is appreciated I'd really like to give this game a try.


got same exact problem as this guy

Report Forum Post

Report Account:

Report Type

Additional Info