Complete computer shutown upon zoning
|
Since yesterday night, (about 1:30 morning, eastern) I'd been having an issue where my computer will entirely shutdown on its own upon entering a town portal. However, as clever as I am, I thought I'd simply log out and back in to avoid having to use portals; the same thing occured as I double clicked my character, leading me to believe that this is somehow associated to loading screens.
The shutdown is complete and total; no blue screen, nothing at all. The cause is absolutely not overheating; I'm hovering a steady 60˚c, which I track using speedfan. Additionally, the issue only seems to occur after I've been playing for a minimum of 15 minutes, which leads me to believe that this is related to some kind of memory leak. I've crashed probably around 10 times this morning, and this was reproduced through playing long enough as stated - by opposition, logging in and instantly using a portal did not cause the issue. Lastly, I haven't changed anything in the recent days aside from updating my drivers in an attempt to solve the issue just now, which did not bear fruit alas. I tried fiddling with the different graphics options as well, but nothing goes. What should I do? |
|
|
Computer shutdowns can only be caused by hardware or drivers. Software by itself cannot cause this problem (IE: PoE might be poking the issue, but it is not the CAUSE of the issue).
Might want to check your Windows Event Log (Error log) and see if anything shows up in there. Also might want to test all your hardware components, individually at first, then all at once as a stress. This includes stuff like MemTest86+ for RAM, Prime95 for CPU, FurMark for GPU, etc. Hopefully something along the line gives more details as to the problem. Then we might be able to identify a solution. |
|
|
I have several "errors" and "criticals" (100 and 101) starting from the time I stated in my original post. I'll see to the other tests now.
Last edited by Oxygen#7835 on Mar 13, 2014, 1:58:20 PM
|
|
|
Prime95 "average" test didn't seem to yield anything.
|
|
|
Furmark score: 2255
Seems fine when compared to other scores, so I doubt the issue is related to this. The only test I haven't done yet is the ram test because that requires a bit more fiddling around, and I don't have my USB key around. |
|
|
You might want to post the relevant information from the critical and error messages. If they're long, please put them in a spoiler tag to keep the thread clean and organized.
|
|
" I don't know what that would be. While I can get around and understand quickly, I'm far from computer savvy. An example of relevant info would help |
|
" That's what you said earlier. Where did you see those errors? If you right-click on My Computer and click Manage, it brings up the management console that has a "Event Viewer" in it. Drilling through this you can find various errors. Click on an error (or double-click) and it brings up error details. Anything dealing with a specific crashing instance (based on timestamp) or having to do with vide drivers, audio drivers, or Path of Exile would be suspect and possibly contain useful information. You might even want to just CLEAR all the logs (after making a backup) and then crash again. That will make all the errors in the log probably valid toward YOUR crash specifically. |
|
|
Here's the very latest critical report, likely related to the crash I just experienced:
Spoiler
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2014-03-13T21:43:21.657200000Z" /> <EventRecordID>122437</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Oxys-computer</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>
Spoiler
- System
- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 2 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2014-03-13T21:43:21.657200000Z EventRecordID 122437 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer Oxys-computer - Security [ UserID] S-1-5-18 - EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress false PowerButtonTimestamp 0 The other errors are all the same and correspond in time to the other crashes. |
|
|
|
