Unexpected Disconnect, normal packet loss.
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I went through the entire log.
There have been 79 disconnects since I installed on the 9th. All are the same. 2013/11/17 08:32:39 44576178 7b [INFO Client 5776] Connecting to instance server at 173.193.165.198:6112 2013/11/17 08:32:42 44578533 5b [INFO Client 5776] Tile hash: 2898818188 2013/11/17 08:32:42 44578533 5c [INFO Client 5776] Doodad hash: 768106299 2013/11/17 08:33:25 44621995 272 [INFO Client 5776] Abnormal disconnect: An unexpected disconnection occurred. The only difference is tile hash and Doodad hash reference numbers. Here is the Winmtr report: |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 1549 | 1549 | 0 | 0 | 1 | 1 | | 96.120.40.221 - 0 | 1548 | 1548 | 6 | 10 | 38 | 8 | |te-7-7-ur01.muskegon.mi.michigan.comcast.net - 0 | 1549 | 1549 | 7 | 13 | 93 | 9 | | 68.86.122.98 - 0 | 1548 | 1548 | 7 | 12 | 82 | 8 | |te-0-4-0-8-ar01.pontiac.mi.michigan.comcast.net - 0 | 1548 | 1548 | 14 | 20 | 44 | 21 | |he-4-5-0-0-cr01.350ecermak.il.ibone.comcast.net - 0 | 1548 | 1548 | 21 | 26 | 53 | 29 | |pos-1-2-0-0-pe01.350ecermak.il.ibone.comcast.net - 0 | 1549 | 1549 | 21 | 27 | 69 | 25 | |xe-0/0/0.bbr01.eq01.chi01.networklayer.com - 1 | 1545 | 1544 | 20 | 24 | 90 | 21 | | ae20.bbr01.eq01.dal03.networklayer.com - 1 | 1541 | 1539 | 49 | 55 | 170 | 50 | | ae0.dar01.sr01.dal01.networklayer.com - 0 | 1548 | 1548 | 49 | 54 | 105 | 50 | | po1.fcr05.sr06.dal01.networklayer.com - 0 | 1548 | 1548 | 49 | 56 | 159 | 51 | |173.192.12.44-static.reverse.softlayer.com - 0 | 1548 | 1548 | 50 | 54 | 77 | 51 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Regards, Saxondragon Last edited by Saxondragon on Nov 17, 2013, 9:41:03 AM
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" The WinMTR report only shows minor packet loss and latency issues at GGG's side, nothing which should lead to that much disconnects. The connection from your side still looks fluent. I sincerely have no idea what is going on, thou I am a layman only. GGG is currently having a huge E-Mail backlog, maybe contact your ISP nonetheless and ask them if they have an idea what could be happening? I would call it a software issue but not being able to pin it down to an in-game event makes it really hard to specify. As a last resort you could try to connect to the game using a VPN client: https://www.pathofexile.com/forum/view-thread/103073 Last edited by Nightmare90 on Nov 17, 2013, 4:28:30 PM
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So, I am able to make the connection.
There is no significant packet loss. Therefore, it is highly unlikely that this is a connection problem that a VPN would solve. At this point the higher probability points to something on the server or a software issue. How do we escalate this? I am certain, by reading the boards, that there are more people than just myself who are experiencing this problem. Kindest regards, Saxondragon |
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" Honestly, I have no idea where to go from here on anymore. The WinMTR reports did not look suspicious to me unlike the countless others on this forum reporting similar issues. The client does not crash so I do not strictly suspect a hardware issue. The freezing sounded unnatural why I suggested making an own thread in the first place. Does it still freeze sometimes? Sorry that I can't help otherwise. |
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Thank you for the reply.
You are remarkably patient and I thank you for that patience. Here is the log of Today's activity: 2013/11/18 15:36:05 ***** LOG FILE OPENING ***** 2013/11/18 15:36:06 35605590 149 [INFO Client 2164] Send protocol version 2013/11/18 15:36:06 35605652 1b8 [INFO Client 2164] Web root: http://patchcdn.pathofexile.com/1.0.1.2/ 2013/11/18 15:36:06 35605652 1b9 [INFO Client 2164] Backup Web root: http://patch201.pathofexile.com:8095/patch/1.0.1.2/ 2013/11/18 15:36:06 35605652 1c4 [INFO Client 2164] Requesting root contents 1 2013/11/18 15:36:06 35605714 1ec [INFO Client 2164] Got file list for "" 0 2013/11/18 15:36:07 35606931 24a [INFO Client 2164] Finished checking files 2013/11/18 15:36:08 35607384 3e [INFO Client 2164] OpenAL device is "Generic Software on Speakers (Realtek High Definition Audio)" 2013/11/18 15:37:29 35689113 491 [DEBUG Client 2164] Got Instance Details from login server 2013/11/18 15:37:29 35689159 4a0 [INFO Client 2164] Just before calling client instance session 2013/11/18 15:37:29 35689159 7b [INFO Client 2164] Connecting to instance server at 173.192.25.25:6112 2013/11/18 15:37:32 35692108 5b [INFO Client 2164] Tile hash: 3003813648 2013/11/18 15:37:32 35692108 5c [INFO Client 2164] Doodad hash: 0 2013/11/18 15:38:25 35744212 491 [DEBUG Client 2164] Got Instance Details from login server 2013/11/18 15:38:25 35744212 4a0 [INFO Client 2164] Just before calling client instance session 2013/11/18 15:38:25 35744212 7b [INFO Client 2164] Connecting to instance server at 173.193.165.220:6112 2013/11/18 15:38:32 35752012 5b [INFO Client 2164] Tile hash: 1282519407 2013/11/18 15:38:32 35752012 5c [INFO Client 2164] Doodad hash: 1407019780 2013/11/18 15:40:28 35867219 bb [INFO Client 2164] Object: 6055 died to degen from buff with owner (killer): 31910 and aura_owner: 0 2013/11/18 15:48:48 36368060 272 [INFO Client 2164] Abnormal disconnect: An unexpected disconnection occurred. Additional info that may have no bearing: I experience the disconnect issues with various types of characters in different areas and acts. I believe that this cab eliminate any character specific abilities that could be the issue. Otherwise, it appears that the problem is a failure to get the Instance Details from the Login Server. What could cause that? I have logged in, the program has been working then something happens that causes the disconnect. I am speculating at this point and must assume that there is something somewhere in my configuration that is the root problem. What confounds me is that I have no issues with any other product. Best regards, Saxondragon |
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