Support has me running in circles trying to recover access to this very account. What can i do.
|
My login details stem from an old yahoo account that i can no longer access. same goes for my steam account that since last time i played poe 2 years ago now i also cant access.
I've provided them with a ton of information I was asked for but now they keep coming back that i need a transaction ID. which i can't access because i no longer have access to steam either. I've been trying to recover my steam account but run into the same issues. I need to provide a cd-key from a game attached to my steam account. Since I don't even know if i ever bought a game on steam because i mainly used it for POE and even if i did that info has been sent to that same old inaccessible email I don't see how i can recover steam either. I've now lived in Vietnam for the past nearly 8 years. I was able to play TotA league from this location just fine. I also tried to contact yahoo which is just impossible. Support is inaccessible from my location. There must be some way to get this resolved other then being stuck in a loop with the same question from support which i can't provide. I've been talking for 16hrs with over 32 back and forth getting nowhere. I really need a solid solution I'm happy to provide any info that i actually have access to. Kind regards. Last bumped on Dec 11, 2025, 6:06:56 AM
|
|
|
Hi, I'm sorry to hear this. Please send this information regarding difficultly getting a transaction ID to us if you haven't already. Writing to us at support@grindinggear.com is currently the only method we can provide support though.
| |
|
I've provided every possible detail of information i could accompanied with screenshots. I've explained at least 5 times why I can't access my transaction ID's also accompanied with screenshot's from steam support. But the only answer I'm getting is we need a transaction ID. I can provide any information needed except a transaction ID. I'm also not allowed to verify my personal information by sending a picture of my passport. I'm just wondering if there is any other option left because they can't seem to provide me one and keep coming back with the same response.
Kind regards, Roel |
|










