Account locked because I lost access to my email

Hi. I know my password and I have access to the Website here however I cannot login to game because it says "Your account has been locked because it was accessed from another location. An unlock code has been sent to your email address. Make sure to check your spam folder if you cannot find it".
The email I used is an outlook email, and Microsoft blocked it because I lost my phone number. Please unlock my account and let me change my email, I have sent an email to support@grindinggear.com from my personal gmail, I'd post here also since I still have access to the website to prove I am me.
Thanks and have a nice day.
Last bumped on Dec 11, 2025, 1:49:19 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Can I get an email reset too? I lost access to my original email but I'm still able to log in through steam, I can't verify my account :(
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MrWeldar#6281 wrote:
Can I get an email reset too? I lost access to my original email but I'm still able to log in through steam, I can't verify my account :(

You'll need to contact Support directly if you haven't already.

They would need to verify you're the legitimate account owner, which they can't do on a public forum.
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

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