Pending cosmetic merge request — Xbox/PoE2

Pending cosmetic merge request — Xbox/PoE2

Hello,

I’m an Xbox player and purchased Path of Exile 2 based on the promises made during its launch campaign — especially the one about cosmetic unification across platforms.

During that period, I requested the merge of my cosmetics and reported an issue with a Twitch cosmetic acquisition. I submitted all the requested receipts — my first contact was back in December of last year.

Since then, I’ve waited through extremely long periods. My request was acknowledged nearly a year ago, but it still hasn’t been completed. Unfortunately, I was also poorly treated in previous support interactions.

I don’t play on PC. I even purchased the Kirac Vault Pass twice — once on Xbox, where I struggled to complete it due to lack of community and experience, and once on PC with a friend’s help, just to get the missing helmet and complete the set.

My accounts are many years old, long before PoE2 was released. I’m deeply disappointed that the promises made during the marketing of early access haven’t been fulfilled. I’ve been extremely patient with the delays, understanding the unexpected success of PoE2’s launch, but waiting nearly a year is excessive.

I love the game and want to keep investing in it — your cosmetics are amazing. But how can I do that if I don’t have access to the items I purchased on the platform I actually play on? This delay even prevented me from requesting refunds at the time.

Please don’t let me down this time. I want to continue buying skins, packs, and recommending the game to my friends.

I’m counting on your help.

Attached are all the screenshots and receipts I previously submitted, including the information requested nearly a year ago.

Best regards,

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This message was originally sent via email, as I have not been able to receive proper support for what was promised during the launch 11 months ago.

I truly hope to receive a real solution to my issue. All previous conversations are attached in the email thread, but unfortunately, they seem to have been largely ignored so far.

I humbly await a resolution and truly appreciate your time and attention to this matter.