Struggling with GGG Support during the account recovery process
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It's been weeks dealing with a PoE2 support agent, trying to help my partner get into her account for the new league. We've jumped through every hoop to verify her information and provided everything they've asked for. Now they are requesting:
[Removed by Support] I don't understand how this would confirm her identity in any way. This requires her to create an account for and download a game she hasn't touched in years, just for the hope of regaining access to an entirely different game and account? I was genuinely convinced we're getting scammed, and had to go check that we're still actually talking to GGG. I'm not sure if I'm just frustrated after the incredily long and inefficient process, or if this really is just a strange request. I'm at the point where I'm ready to give up with GGG and start the fight with Steam to get a refund. Anyone else with experience of the account recovery process for PoE2 have any tips or even just confirmation that this is normal? Last edited by Sameer_GGG#0000 on Sep 20, 2025, 4:50:22 AM Last bumped on Sep 20, 2025, 5:03:10 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Thank you for removing your Supports response that I was concerned about from my post, while at the same time not answering any questions.
Money well spent I guess. |
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