Heart of the Tribe - Bugged Boss fight - Tavakai, the Fallen

Me and my wife are currently on this boss, but during the transition the boss is just standing there, doing nothing (he is not going to the altar place, he is just stuck in the building). The problem is, that during boss fights the portals are disabled. We tried reloging, waiting, getting out of the party, etc. But our characters are stuck with the boss :) How can we play our characters ?
Hers char - opitnomertri
Mine - TakovamTiKruvta

If your character is stuck in an area, you can press ctrl enter on the character select screen to respawn in town/hideout.

Via support team.

It works :) Thanks to the support :)