POE2 Failed to connect to instance

Constantly unable to connect to each new instance whether it be going to hideout, new waystone, temple of chaos, etc. Any instance causes this issue

Have tried:

Flushing DNS
Restarting modem and router
Changing server region
Creating new instance with CTRL + Click
Verified game files

Edit: Path of Exile is allowed through my firewall and renewed my ip address but still the same issue

Unsure on what else to do as I am unable to play the game at this point, it even sometimes happens when I attempt to login to my character.

Trying to look up more solutions just leads to "Use a different region" or "Use auto region select to make sure you are on the right server" or "Restart your modem/router"

Assuming you're not using a VPN: Could you test with one? Proton's free tier should be fine.

If you are using a VPN: Can you disable it temporarily, just for testing purposes?

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Sometimes dozens - or more - people show up in a short period of time all complaining about this error message, which is typically a sign of some kind of server-side issue; e.g. GGG being targetted by DDoS attacks. As that doesn't appear to be the case atm, the most likely explanation is that there's an issue on-route - thus, attempting to change your routing is a good next step.

You've performed some solid initial troubleshooting, btw. Changing gateway and performing a power cycle, in particular, are solid steps to take in response to this error message being thrown.

Installed ProtonVPN and have been using it for the past few hours

Have not had any issues so far, although the ping difference is pretty severe.

I was thinking this might be a routing issue but I am not sure where I would be encountering an issue exactly.

Is there an IP of the server I could tracert to?

It's most likely something with my router and I think maybe a port is being blocked that is causing the interruption.

Also thank you, I work in IT so had some idea atleast where to start

"

Deznick#6801 wrote:

Is there an IP of the server I could tracert to?

There is! This page should have everything you need;

https://www.poecommunity.help/information/server-connection

"

Deznick#6801 wrote:

It's most likely something with my router and I think maybe a port is being blocked that is causing the interruption.

I'm not sure which router-side issues would survive a power cycle but be mitigated by use of a VPN.

God send

Thank you so much!

And I have no idea either, maybe some jump between my ISP and POE is down?

I am gonna run some more tests and see what's happening. It's been going on for several days now.

I'll report back my findings once I get in some more testing

Can I post logs here? I found out it was an IP address from the server and running tracert shows multiple hops to the server timing out.


Tracert showed I was able to connect to the server eventually but after multiple timed out requests (which I am assuming is enough to kick off POE2)

Not really sure what to do with that though since I can't manage the hops I make between me and POE2

Ideally you'd post a link to it on Pastebin as a few logs posted in one page of a thread can kinda shrink the scroll bar and make the conversation difficult to follow - but it's not a big deal.

https://pastebin.com/raw/LhMUwHsx


Here is a few examples from the log

Oh, I thought you were going to post the MTR log to 64.87.52.105.

https://pastebin.com/raw/6QpUK2vc

Just had to edit out my IP