Petition for optimization and performance issues on consoles to be addressed

I wish I could like this game more,

As the subject states I would like to address the state of performance on a ps5 slim. To start I’d like to state a few things about my PlayStation console and set up. My ps5 has 2 secondary cooling fans and I’m plugged into a 144hz 1440p monitor. No matter the settings I tweak or combinations I try from YouTube guides or official threads from your website I cannot make this game reasonably playable. While I support the drive for content and the new characters and other general mechanic bug fixes. The foundation of performance and being able to actually play through the game is very important to a lot of the console player base. The only possible way I’ve gotten acceptable performance was by running the game at 720p bilinear with dynamic resolution enabled. On average I got 25-30fps clearing abyssal rifts that would spawn on the maps I would way stone activate. While 40fps is fine for intense gameplay the resolution and being able to distinguish anything at all on screen aside from colored pixels made for challenging navigation and survival. It vaguely resembled the graphics from original Diablo 2 Lord of destruction on pc way back in the day. Which honestly would be fine as a base graphical setting in my opinion as it doesn’t look awful and it only gets to that level of pixelated mess due to the dynamic resolution. It’s not something I can set and then sharpen to make a retro feel while making the game playable for now. As a major Diablo fan and someone who has played various other dungeon crawler games from untold legends on psp, world of Warcraft classic, Dungeon something or other on my phone at one point. I have a ton of love for this genre and over all what you allow build wise in your game and the vastness of what you can create. It shatters limits and makes you feel like if you can think it you can make it. I bought your game earlier this week for early access and fell in love it reminds me of Diablo 2 difficulty scaling with a ton of other things mixed in. It feels familiar all while delivering a fresh experience. I made it to level 74 in two days and once I ran into these performance issues and constant deaths and xp penalties from not being able to perceive the game on my display it’s made me question things a lot. I know you have a large fan base and during my research online on a possible solution to this issue I see thousands with the same issue and no fix in sight or mentioned.


I know you’re just some general support person reading this and have no clue what to possibly do with my email if it even gets read all the way through. All I ask is that you maintain the image the community I’ve been grabbed by says you have. I was told that you continue to put out content for the previous title to this day as to not let down the fan base that made you from day one. Please don’t let us down. The community that supports you is extremely loyal and supportive and they are all asking for the performance to be better. Even if you, the person reading this cannot do something about it directly, pass the message along to someone who will listen. I guarantee if you push out a major performance and optimization overhaul you’ll make back your money from early access purchases and returning player base from console and pc across the board. At least 200,000 players. I’m sending this to do my best to make sure old fans and new fans myself included can properly experience the game. While it’s beautiful as can be I do not require the most high definition experience for your game to be the best or to have the most fun on it.

If you’ve made it down to here I want to thank you for reading this. I truly hope my words do not fall on deaf ears. Please be the studio that keeps the players first like I’ve heard you are.

Signed a newly made fan,
-Ian
-Ginklemier @PSN, Character name.
Sent from my iPhone