POE2 - Failed to Connect to Instance (AUS/NZ) servers

Trying to zone anywhere in 0.3 has been almost impossible as every zone results in the error: Disconnected Failed to connect to instance.

ctrl+click on zones sometimes fixes however I have on several occasions opened 6+ instances before that has worked. Going to town however is the worst experience because you can't use the ctrl+click method.

Hoping this problem becomes less prevalent after the free weekend as I assume it's related to how many people are currently playing the game.

Any suggestions on other ways to solve this would be greatly appreciated.
Last bumped on Sep 2, 2025, 5:32:05 AM
This may be a shot in the dark, but as I'm also on the Aus & Auckland servers with this same error, I wonder if it is ISP related?

I'm with dodo internet.
My ISP is More, perhaps the connection protocol? It looks like Dodo uses PPPoE which is the same as my provider.
PLEASE GGG FIX I CANT PLAY THE VIDEO GAME :( (also on aus server)
Last edited by STILLMISSHER#5893 on Sep 2, 2025, 4:19:08 AM
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PLEASE GGG FIX I CANT PLAY THE VIDEO GAME :( (also on aus server)


What ISP do you use and do you know if your ISP uses IPoE or PPPoE? (protocol)
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PLEASE GGG FIX I CANT PLAY THE VIDEO GAME :( (also on aus server)


What ISP do you use and do you know if your ISP uses IPoE or PPPoE? (protocol)


I use iinet pppoe same as above only au and nz servers i have problems with. i can connect to singapore just fine
Last edited by STILLMISSHER#5893 on Sep 2, 2025, 4:27:05 AM
I mean it's not enough to prove that PPPoE is the reason...but that's 3 for 3
This is not ISP related. It's the top issue listed in their "known issues" thread above. I have it as well in EU.
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ignas#6146 wrote:
This is not ISP related. It's the top issue listed in their "known issues" thread above. I have it as well in EU.


I'm not suggesting that it's any individual ISP that is the issue, I'm suggesting that it could be the protocol that is being used by a whole range of ISP's.

I don't know anything about EU ISP's, but do you know if yours uses IPoE or PPPoE?

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