paid for physical items, I didn't receive the items and no refund for shipping

Hi, I bought a supporter pack and wanted a T-shirt and hoodie for the first time. I paid extra for shipping, but I didn't receive it. Support responded that the package was being returned to the sender. I haven't received a refund, and I don't have the items I paid for. Whose fault is this? And why isn't there a refund if it's not my fault?
Last bumped on Jul 16, 2025, 4:02:37 PM
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Rixos142#2779 wrote:
Hi, I bought a supporter pack and wanted a T-shirt and hoodie for the first time. I paid extra for shipping, but I didn't receive it. Support responded that the package was being returned to the sender. I haven't received a refund, and I don't have the items I paid for. Whose fault is this? And why isn't there a refund if it's not my fault?


Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Need help with something? Feel free to email us: support@grindinggear.com

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