Game freeze followed by disconnect
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I have a sporadic issue that's happening every so often. Like once every 1-3 hours. The game will just freeze and then after a few seconds I get the "Unexpected disconnection occurred" error when it kicks me back to the character select screen. I can go back in and the zone instance is still clearly loaded on the server but I have to get back to where I was to continue progressing through the campaign.
Win 11 10.0.26100 NVIDIA RTX 3060 Ti Driver version 576.52 Last edited by nnunhtiek#7473 on Jun 16, 2025, 4:18:53 PM Last bumped on Jun 19, 2025, 3:01:20 PM
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LatestClient.txt from the last crash:
Spoiler
2025/06/16 18:03:20 382668687 847c33ad [CRIT Client 33036] [D3D12] Device Removed. Reason: 0x887a0005
2025/06/16 18:03:20 382668687 4de16de4 [INFO Client 33036] [RENDER] Restarting device 2025/06/16 18:03:20 382668687 a0d81d7 [INFO Client 33036] [RENDER] Stopping device 2025/06/16 18:03:20 382668687 577e699a [DEBUG Client 33036] [WINDOW] TriggerDeviceDestroyed 2025/06/16 18:03:20 382668687 98c76d5b [DEBUG Client 33036] [D3D12] Failed to CreateResource (error: 0x887a0005) 2025/06/16 18:03:20 382668687 98c76d79 [DEBUG Client 33036] [D3D12] Device removed reason: 0x887a0005 2025/06/16 18:03:20 382668687 e0a9b589 [CRIT Client 33036] [D3D12] GPUAllocator::Data::Data() CreateResource failed 2025/06/16 18:03:20 382668687 c48de4e7 [WARN Client 33036] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed 2025/06/16 18:03:24 382672234 665e1faf [INFO Client 33036] [STREAMLINE] Shutdown Start 2025/06/16 18:03:26 382674562 b40c667 [INFO Client 33036] [STREAMLINE] Shutdown complete 2025/06/16 18:03:26 382674562 665e1f88 [INFO Client 33036] [STREAMLINE] Shutdown in 2.32794 seconds 2025/06/16 18:03:27 382675734 4de16f2a [INFO Client 33036] [RENDER] Starting device: DirectX12 2025/06/16 18:03:27 382675859 10dd04f8 [DEBUG Client 33036] [SHADER] Load shader cache: ShaderCacheD3D12 2025/06/16 18:03:28 382676750 665e1faf [INFO Client 33036] [STREAMLINE] Init Start 2025/06/16 18:03:29 382677265 665e1f88 [INFO Client 33036] [STREAMLINE] Init in 0.510019 seconds 2025/06/16 18:03:29 382677265 b40c6a0 [INFO Client 33036] [STREAMLINE] Initialized (Enabled) 2025/06/16 18:03:29 382677390 847c3865 [INFO Client 33036] [D3D12] Found matching adapter using LUID 00000264B8600128 (NVIDIA GeForce RTX 3060 Ti - LG ULTRAGEAR) 2025/06/16 18:03:30 382678578 847c2fa0 [INFO Client 33036] [D3D12] SDK Version = 615 2025/06/16 18:03:30 382678578 847c0943 [INFO Client 33036] [D3D12] GPU type: discrete 2025/06/16 18:03:30 382678578 847c0949 [DEBUG Client 33036] [D3D12] VRAM size = 7.84 GB 2025/06/16 18:03:30 382678578 847c0948 [INFO Client 33036] [D3D12] VRAM limit: 7.84 GB 2025/06/16 18:03:30 382678578 847c1ba6 [INFO Client 33036] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6 2025/06/16 18:03:30 382678578 847c19e7 [INFO Client 33036] [D3D12] Feature Level: 12.1 2025/06/16 18:03:30 382678578 847c270c [INFO Client 33036] [D3D12] Wave Lane Count: 32 2025/06/16 18:03:30 382678578 847c274a [INFO Client 33036] [D3D12] VRS Supported: true (4x4) 2025/06/16 18:03:30 382678609 b40be87 [INFO Client 33036] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10) 2025/06/16 18:03:30 382678609 b40be87 [INFO Client 33036] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/16 18:03:30 382678609 b40be87 [INFO Client 33036] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/16 18:03:30 382678609 b40bec2 [INFO Client 33036] [STREAMLINE][NIS]: Loaded proxy version 2025/06/16 18:03:30 382678609 b40bec2 [INFO Client 33036] [STREAMLINE][FSR]: Loaded proxy version 2025/06/16 18:03:30 382678609 b40bec2 [INFO Client 33036] [STREAMLINE][XeSS]: Loaded proxy version 2025/06/16 18:03:30 382678609 b40bec2 [INFO Client 33036] [STREAMLINE][PSSR]: Loaded proxy version 2025/06/16 18:03:30 382678609 b40be27 [INFO Client 33036] [STREAMLINE][DLSS] Enabled: true 2025/06/16 18:03:30 382678609 819521e [INFO Client 33036] [STREAMLINE][Reflex] Reflex Low Latency: ON 2025/06/16 18:03:30 382678609 819521d [INFO Client 33036] [STREAMLINE][Reflex] Reflex Flash Indicator: ON 2025/06/16 18:03:30 382678609 b40be27 [INFO Client 33036] [STREAMLINE][Reflex] Enabled: true 2025/06/16 18:03:30 382678609 b40be27 [INFO Client 33036] [STREAMLINE][PCL] Enabled: true 2025/06/16 18:03:30 382678609 b40be27 [INFO Client 33036] [STREAMLINE][NIS] Enabled: true 2025/06/16 18:03:30 382678609 b40be28 [INFO Client 33036] [STREAMLINE][FSR] Enabled: true 2025/06/16 18:03:30 382678640 6c2d2cc6 [INFO Client 33036] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0) 2025/06/16 18:03:30 382678640 b40be28 [INFO Client 33036] [STREAMLINE][XeSS] Enabled: true 2025/06/16 18:03:30 382678640 b40be28 [INFO Client 33036] [STREAMLINE][PSSR] Enabled: false 2025/06/16 18:03:30 382678656 3877a08c [INFO Client 33036] [D3D12] Buffer Count = 3 2025/06/16 18:03:30 382678656 577e695c [DEBUG Client 33036] [WINDOW] TriggerDeviceCreate 2025/06/16 18:03:30 382678796 577e69fd [DEBUG Client 33036] [WINDOW] TriggerDeviceReset 2025/06/16 18:03:31 382679171 aecea2d4 [INFO Client 33036] Abnormal disconnect: An unexpected disconnection occurred. 2025/06/16 18:03:31 382679281 e03447a5 [INFO Client 33036] [SCENE] Set Source [(null)] 2025/06/16 18:03:31 382679421 e03447a5 [INFO Client 33036] [SCENE] Set Source [(unknown)] 2025/06/16 18:03:31 382679437 2e06ba62 [DEBUG Client 33036] [SCENE] Height Map Texture: 800 x 800 |
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Updated to NVIDIA driver 576.80 and still have the issue.
LatestClient.txt
Spoiler
2025/06/17 17:58:04 468750656 847c33ad [CRIT Client 35052] [D3D12] Device Removed. Reason: 0x887a0005
2025/06/17 17:58:04 468750656 4de16de4 [INFO Client 35052] [RENDER] Restarting device 2025/06/17 17:58:04 468750656 a0d81d7 [INFO Client 35052] [RENDER] Stopping device 2025/06/17 17:58:04 468750656 577e699a [DEBUG Client 35052] [WINDOW] TriggerDeviceDestroyed 2025/06/17 17:58:04 468750656 98c76d5b [DEBUG Client 35052] [D3D12] Failed to CreateResource (error: 0x887a0005) 2025/06/17 17:58:04 468750656 98c76d79 [DEBUG Client 35052] [D3D12] Device removed reason: 0x887a0005 2025/06/17 17:58:04 468750656 e0a9b589 [CRIT Client 35052] [D3D12] GPUAllocator::Data::Data() CreateResource failed 2025/06/17 17:58:04 468750656 c48de4e7 [WARN Client 35052] Failed to save minimap: GPUAllocator::Data::Data() CreateResource failed 2025/06/17 17:58:09 468755250 665e1faf [INFO Client 35052] [STREAMLINE] Shutdown Start 2025/06/17 17:58:09 468755421 b40c667 [INFO Client 35052] [STREAMLINE] Shutdown complete 2025/06/17 17:58:09 468755421 665e1f88 [INFO Client 35052] [STREAMLINE] Shutdown in 0.170305 seconds 2025/06/17 17:58:10 468756078 4de16f2a [INFO Client 35052] [RENDER] Starting device: DirectX12 2025/06/17 17:58:10 468756218 10dd04f8 [DEBUG Client 35052] [SHADER] Load shader cache: ShaderCacheD3D12 2025/06/17 17:58:11 468757171 665e1faf [INFO Client 35052] [STREAMLINE] Init Start 2025/06/17 17:58:11 468757687 665e1f88 [INFO Client 35052] [STREAMLINE] Init in 0.509369 seconds 2025/06/17 17:58:11 468757687 b40c6a0 [INFO Client 35052] [STREAMLINE] Initialized (Enabled) 2025/06/17 17:58:11 468757796 847c3865 [INFO Client 35052] [D3D12] Found matching adapter using LUID 00000227FC900128 (NVIDIA GeForce RTX 3060 Ti - LG ULTRAGEAR) 2025/06/17 17:58:12 468758671 847c2fae [INFO Client 35052] [D3D12] SDK Version = 615 2025/06/17 17:58:12 468758671 847c0941 [INFO Client 35052] [D3D12] GPU type: discrete 2025/06/17 17:58:12 468758671 847c0947 [DEBUG Client 35052] [D3D12] VRAM size = 7.84 GB 2025/06/17 17:58:12 468758671 847c0946 [INFO Client 35052] [D3D12] VRAM limit: 7.84 GB 2025/06/17 17:58:12 468758671 847c1ba6 [INFO Client 35052] [D3D12] Shader Model: D3D_SHADER_MODEL_6_6 2025/06/17 17:58:12 468758671 847c19e5 [INFO Client 35052] [D3D12] Feature Level: 12.1 2025/06/17 17:58:12 468758671 847c270a [INFO Client 35052] [D3D12] Wave Lane Count: 32 2025/06/17 17:58:12 468758671 847c27a3 [INFO Client 35052] [D3D12] VRS Supported: true (4x4) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 17:58:12 468758718 b40be87 [INFO Client 35052] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0) 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][NIS]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][FSR]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][XeSS]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40bec2 [INFO Client 35052] [STREAMLINE][PSSR]: Loaded proxy version 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][DLSS] Enabled: true 2025/06/17 17:58:12 468758718 819521e [INFO Client 35052] [STREAMLINE][Reflex] Reflex Low Latency: ON 2025/06/17 17:58:12 468758718 819521d [INFO Client 35052] [STREAMLINE][Reflex] Reflex Flash Indicator: ON 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][Reflex] Enabled: true 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][PCL] Enabled: true 2025/06/17 17:58:12 468758718 b40be27 [INFO Client 35052] [STREAMLINE][NIS] Enabled: true 2025/06/17 17:58:12 468758718 b40be28 [INFO Client 35052] [STREAMLINE][FSR] Enabled: true 2025/06/17 17:58:12 468758750 6c2d2cc6 [INFO Client 35052] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0) 2025/06/17 17:58:12 468758750 b40be28 [INFO Client 35052] [STREAMLINE][XeSS] Enabled: true 2025/06/17 17:58:12 468758750 b40be28 [INFO Client 35052] [STREAMLINE][PSSR] Enabled: false 2025/06/17 17:58:12 468758765 3877a08c [INFO Client 35052] [D3D12] Buffer Count = 3 2025/06/17 17:58:12 468758765 577e695c [DEBUG Client 35052] [WINDOW] TriggerDeviceCreate 2025/06/17 17:58:13 468758890 577e69fd [DEBUG Client 35052] [WINDOW] TriggerDeviceReset 2025/06/17 17:58:13 468759265 aecea2d4 [INFO Client 35052] Abnormal disconnect: An unexpected disconnection occurred. 2025/06/17 17:58:13 468759406 e03447a5 [INFO Client 35052] [SCENE] Set Source [(null)] 2025/06/17 17:58:13 468759546 e03447a5 [INFO Client 35052] [SCENE] Set Source [(unknown)] 2025/06/17 17:58:13 468759562 2e06ba62 [DEBUG Client 35052] [SCENE] Height Map Texture: 800 x 800 |
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You're not alone, same happens to me as well. I also get the freeze for a bit, then it comes back to the game but my map is back behind fog of war (even the parts that are cleared, with the loot still there so same instance). It's a bit of an annoying problem.
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i also i have this problem i think. game freezes, like i lost connection, then 5 sec later it returns and the game screen is black and UI is only there. then its fine after that.
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After the patch, the disconnect is gone but the GPU crash still happens. The second time it happened the whole client crashed. Any information we can collect to help identify why the GPU crash happens in the first place?
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