wrong payment by xsolla

a duplicate payment that was inadvertently made for Order [Removed by Support], dated [Removed by Support]. Upon reviewing my payment records, I noticed that two identical transactions of [USD 30] were processed .

I have already contact with xsolla,they tell me to contact poe2 client for help.

Could you kindly assist in refunding one of these payments? Or recharge 30 dollars value in my poe2 game,both of the solution I will take.Looking forward to your confirmation.

Transaction ID emailed by [Removed by Support]

accountid:ngodraito#7282


name of character：[Removed by Support]

(I have written to you to state my problem in 4.19,too)

in addition,both of the payment lead to same transaction:early access package.

"

Joel_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

I have already emailed support,but haven't get any answser since 4.19.I am worried that my payment get no return.Please solve my problem,many thanks