Customer Support Update

"

Vash_GGG wrote:

"

NoCryin#7743 wrote:

No support at all. Account locked and thousands of $ spent on the account.. No unlock codes sent. Worst customer service ever.. wait they have 0 customer service just copy paste bs. 0/10 stars. DO NOT GIVE THEM MONEY!

Hi there, I'm very sorry to hear this. I'm afraid we're unable to assist with account-related issues via the forums, for security reasons. Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us via email we will respond to you as soon as we can.

You silenced a friend for posting "budding dictators" for two months. First comment on Poe-2. I don't see this encouraging him or anyone else to play his game, For a meaningless comment...

Been waiting for a reply since day one of the poe2 release, you can thank me for my patience all you want, but its getting real thin..
I was told by customer support that i would need to buy seperate keys for xbox and pc if i wanted to cross play, but have been unable to link my xbox account to my poe account, which have left me unable to cross play on my account. At the same timei have lost access to the email linked to my poe account due it being an old hotmail account and microsoft not aupporting it anymore.

I love the game, but i cant rwmember the last time i experienced such horrible support

What in the actual fuck?

You're wasting my time, and costing yourselves money. All I want is to upgrade my account and purchase more stash tabs, but your website is busted, and it seems too difficult to either fix this or provide me with a NZ bank account number to resolve the issue manually.

I first emailed 19/12. Chased on 31/12. Got the well known reply of 'sure we can help, give us all these details that were in the previous email/screenshot' on 02/01, to which I replied dutifully on 03/01. Silence. I sent a firmer email on 21/01. Still nothing.

Are you broken in the head?

As I posted earlier in the thread (p22 iirc), if I'm having issues, at least 1,000 other people are having the same problems. At $30 USD a pop, that's $30,000 USD you don't have. Never mind the people who will abandon the game/not recommend it to their friends, or spend more.

I doubt Tencent would approve.

---- wrong thread

Dear ggg mods could you Please change the name of this post to "screw our customers and supporters We dont care"? Or thanks for the money now scram.
For full transparency of course.

Unlock ALL accounts and let us play.
Your email system, your customer support, and your management are all a Joke. If I worked at GGG I would quit out of embarrassment.

im sure a bot will edit this or ban me or make it so i cant post but i no longer care.

"

plopinnou#5712 wrote:

6 weeks without answer.

they just posted newest sorry video a day ago, aren't you entertained ?

"

Marker689#5045 wrote:

First my email was on Dec17. Still no answer ¯\_(ツ)_/¯

Same days, same result as you.

Well, I really thought GGG was an honest company that cared about its players, but it turns out they absolutely don’t care about us. We’ve been left alone with our problems, and no one even wants to try and fix the situation.

And the video is just absurd. "We didn’t think it through," "we were sure"—this sounds like kindergarten-level reasoning, not the mindset of a company that makes the best ARPGs in the world.

Is GGG’s management really so unqualified that they don’t even know the saying, "If you chase two rabbits, you will catch neither"?

Or did you just take the money now and decide that players’ dissatisfaction doesn’t matter? Money doesn’t stink, right?

At least look at the charts—POE2 is stagnating, and POE1 is already dead. What are you doing, GGG?

I still have my issues with GGG, At least they finally did something.,

I hope everyones tickets are answered soon.

"

Smurfrixen#2607 wrote:

Heck yeah, nice transparency. Only thing you are missing now, is that scamming is allowed, as a part of the game. I dislike the way of reacting to this, and i'm mindblown you guys are accepting it, and does not do anything about it, unless it's RMT.

Fix it, thanks.¨

525,000 tickets since nov 22, brought down to 75,000 as of jan. 19, 450,000 tickets finished in 58 days with an average of 7,758 tickets a day, 12 days since the post on jan 19th 12 times 7,758 is 93,103 of the 75,000 remaining. meaning everyone should have been taken care of 3 days ago. the math does not lie.

Let us back in we have waited more then a month for reporting hackers on a game we paid for and have been punished while the hackers go free.

Locked out on dec 14th no responses past the lock out. Give me what I paid for.