Missing Credit Points Due to Nexon Game Card Timeout
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Hello,
I am encountering an issue with a recent transaction using a $100 Nexon Game Card I purchased. During my last two transactions on Path of Exile, one of them, valued at $20, experienced a "Timeout" error, and I did not receive the corresponding Credit Points. In total, I only received 800 points (equivalent to $80), but my Nexon Game Card now shows a $0 balance. This indicates that the $20 transaction was deducted but not processed correctly. My account ID is 492#7662. Could the support team please verify this and credit the missing points to my account? Thank you for your assistance. Last bumped on Jan 10, 2025, 5:09:44 PM
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Unfortunately, we aren't able to action a request like this over the forums.
Could you please email us at support@grindinggear.com so we can look into this matter for you? Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you? Please also include the transaction ID of this purchase in the email. |
