I feel scammed
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I activated my EA a while ago on the website without any issues. Later, I installed the game on Steam, but it said I couldn’t play because my account didn’t have the EA. I managed to make it work by linking my Steam account with the account where I had activated the EA through the website. Now, my EA has disappeared, and I can’t play. I contacted support; they replied once without providing a solution, and I haven’t heard back for a week.
The game seems good, but if the support is this bad, I’m not spending a single euro on it. 30 euros thrown in the trash… Last bumped on Jan 10, 2025, 11:13:03 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
