How to get support to reply? I got charged twice for a transaction and they won't reply to me.
|
An error happened on the POE website and I got charged twice for the same transaction. I've reached out to the support alias twice, and I messaged them through the website once.
I'm asking for a refund for one of the two transactions, but they aren't replying. I tried emailing support@grindinggear.com and I tried messaging them through the "messages" feature of the website. I understand they're likely understaffed for the holidays but it seems absurd that I haven't gotten any replies in three weeks. Anyone know what else I should do? Last bumped on Mar 18, 2025, 5:31:42 PM
|
|
|
We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then as mentioned you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
| |
|
It's been almost three weeks since you've posted this and I still do not have this resolved.
Is there some sort of escalation path? I have been charged two times for a transaction because of an error on your website. This is absolutely unacceptable, what else am I supposed to do? |
|
|
Hello, it has now been over 3 months. I understand there's a large volume of requests, but come on...
|
|
