Hello GGG, I can't log in to my account and need help!!
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GGG Hello, earlier my game account qualification was purchased through my friend, because I had no money during that time. My account sent an email on 28 December 2024 to tell me that the game was refunded, but I didn't do that. When I wanted to log in to the official website again to re-purchase the qualification, it prompted me that I need to log in to the account to contact your email address for this. I am very puzzled, but I tried to log in again and then it prompted me that my account was locked for 3600 seconds. I tried again, however, I waited for an hour and still couldn't, and I was very distressed about it, because this problem has been bothering me for two days, and I haven't played my poe2 game for two days. Even though I want to re-purchase the game, I can't log in to the official website, and I am distressed about why. I hope GGG can fix this soon. Thank you GGG for taking the time to read my information, and thank you very much to the entire GGG staff. Here's wishing all GGG staff good health and all the best in the new year. My forum ID is offc4052 and my email ID is[Removed by Support]
Last edited by CoryA_GGG#0000 on Dec 30, 2024, 9:56:23 AM Last bumped on Dec 30, 2024, 12:55:53 PM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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I'm still logging in to the official website through Steam, otherwise I wouldn't be able to post any information at all. I beg you to reply to me as soon as possible. I also wrote the email, please.
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I'm still logging in to the official website through Steam, otherwise I wouldn't be able to post any information at all. I beg you to reply to me as soon as possible. I also wrote the email, please. Thank you very much for your reply, I read my post in my busy schedule and tried to find a way to solve the problem, but I want to say that I have written an email to the email that night but there is no reply.
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I would like to know how many people have a similar situation to mine; you can provide feedback here, so that GGG can resolve this issue that has affected many people more effectively and swiftly.
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I would like to know when GGG's holiday is over and when I will be able to reply to emails!
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Unfortunately, if you have already sent an email you will need to wait for someone to get back to you. Support works 24/7 to answer support requests and will get back to you as soon as we are able to.
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"However, I have sent an email for two days and no one has replied to me. May I ask why? | |
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Hey there,
As per the recent announcement, we've had a massive amount of players logging into Path of Exile 2 since launch and unfortunately, such a huge influx of players also generates an enormous amount of support requests. Despite the Support teams best efforts, we're currently looking at turn around times that are much longer than expected on new emails, where we'd usually be aiming for responses within the same day, if not the same hour. If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible. You can read more here: https://www.pathofexile.com/forum/view-thread/3616595 | |
"I hope there will be a good result tomorrow, because tomorrow will be the third day I have been waiting for, and I also thank you very much for your patient reply all the time. I wish you a happy New Year. |
