My characters are gone. PoE2

I’ve sent an email, but after linking my twitch account and logging back in, my entire account is fresh. I have only ever used one PoE account, and have had the same Xbox live account since I was a teenager. I’m not sure what the mix up could’ve been but I appreciate any help in this matter.

As stated I’ve only ever had one account for both Poe and Xbox. I’m not sure how the mixup could’ve happened. For the love of all that is holy thank you.

I bought ea on ps5, and then decided to combine my steam and tvitch account with ps5 account, and when going back into the game from the console I immediately began to offer to create a new character, there was no other choice, in general I created and after that on the page of character selection appeared on the account selection window, I chose the former account and everything, the character was there. maybe you have the same problem....