Banned with the reason "please contact customer support"
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tldr; ppl getting banned in ACT 3 of POE2 early access for seemingly no reason GGG please help.
Making another thread to bring awareness to what is going on to people. I and many others got banned somewhere in ACT 3. I was playing with a friend doing that chaos dungeon thing(newer to POE sorry). From what i have seen others were fighting a boss but everything was happening in ACT 3. I got banned on Sunday and sent in a ban appeal and a email to customer support. This morning gmail sent me an email basically saying the customer support inbox was full and they will try to send the email again later. I have not heard anything from the ban appeal. I have also not seen GGG respond to the forum posts or say anything regarding this. Many of us took off from work to play this game they've been waiting a while to play just to get randomly banned it really sucks. Please GGG if you read this any type of response would be helpful. I had to make a new account to post to raise awareness but actual account is genjellyjiggler#3778. Last bumped on Dec 14, 2024, 6:22:41 AM
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Bump, as exactly the same happend to me .. :/ had to create a second account to post here as well + no response on emails. Main banned account is (HardPrimat#5269)
Last edited by HardstylePrimat1#7577 on Dec 10, 2024, 11:38:10 AM
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no one works here. call bank, get refunded
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bump
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@GGG it is quite tough to see, that a post that someone was muted in chat was answered directly and forwarded to a senior staff member and many people here sitting at home being banned for no reason not even able to play, without any sort of short statement :(
Last edited by HardstylePrimat1#7577 on Dec 10, 2024, 1:47:00 PM
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bump
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Hey there,
If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you? If you could please include your account name and 2-3 character names that would be greatly appreciated. We are currently experiencing high volumes of support requests. Rest assured we will respond to your email as soon as possible. Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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I feel you friend.
There's already a post who's getting a lot of clicks, come a give us a hand, make it bigger. |
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Last edited by SenorVehemence#9852 on Dec 10, 2024, 6:01:30 PM
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" Hey Thomas, bellow is what google is sending back to me when i send an email The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered. Please resend your message at a later time. If the user is able to receive mail at that time, your message will be delivered. For more information, go to https://support.google.com/mail/?p=ReceivingRate I put in ban appeal and I at this time have also sent emails to the customer support team twice. I will be sending another email after this post. adding my info here since emails are hit and miss. genjellyjiggler#3778 Basedgroundbeef level 25 witch Candycornsucks level 23 witch both standard league. not sure why my poe2 characters aren't appearing |
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