"Your account does not have access to Path of Exile 2 Early Access" - Error when logging in

I have exactly same problem. Played 69 hours (WITH a lot of crashes on 7800X3D) in December 2024, then I sold my PC (erased all with fresh install of windows and wiping all SSDs of course - nobody can play on my account) and now in February I built a new PC with 9800X3D hoping they fixed the game, download the game again with steam, logged to website, I can see my characters, link again the same steam account for sure (I have only one) and still cant log in. Game says You dont have Early Access.

I spent my money, I want to play... but I CANT

This game seems like crap and scam to me more and more........

This is insane,

I initially purchased poe 2 last night through steam. hit log in and says account locked. On first launch? okay then...

i logged into my old poe 1 account on there website realised i had to link my steam account. attempted to do that. says i cant because my accounts locked.

so i refunded on steam. bought a copy direct from GGG website. Launched through there after using the code to redeem on my steam. says i dont have an early access key. bloody hell. so going through the forums for anwsers and i see you need to link to steam. obviously i cant due to being locked from logging in for the first time.

So i thought well ill link it to epic games using the code they gave me maybe this is a work around so i can play. nope... says i cant link it to epic due to my region (australia)

I have emailed support several times and still no anwser.

I have never had so much trouble trying to play a game i have purchased in my life, Paid 50$ to not even get past the main menu. Crazy these issues are still happening.

Join the crowd as I bought the $100 supporter pack and have about 55 Hours on POE2 with my Steam account and support delinked my old email so I could link to my new email and everything worked great till I decided to login to Steam with my new email as I have now lost all access and cant play anymore as it states my account does not have access to POE2 early access.

I did create a separate post and same response that support is behind on support tickets. I am now going on 72 Hours with basically no help and I am about to simply give up on POE2, and never support this game/company again which is a shame as I really do like the game.

This does seem to be a common theme with many people and although I do understand troubleshooting and what it might take to address a long term fix, simply not addressing peoples concerns other than were get back to you as were backed up on support tickets is never a good look especially when your still in early access and expect people to support you long term with their wallet.

Don’t expect a response. I still have this issue and its taken them 3 months to respond but only asking for more info. Still haven’t resolved this issue and I still don’t have access to PoE2 and steam wont refund because its past the refund window.

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craigesbarnsley#3417 wrote:

so i refunded on steam. bought a copy direct from GGG website

Are you able to play using the standalone client? The download link will appear on this page if you are logged into the pathofexile2.com website: https://pathofexile2.com/download

i have over 200 hours in POE 2 with 5 charecters now after update it says i dopnt have access? what the heck? i spent 30$ buying early access.