Request for Assistance with Platform-Specific Access Key
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Dear Support Team,
First of all, I cannot express how excited I am about PoE2! I purchased a $30 access key, specifying that my platform is PlayStation 5. However, I received a message stating that the key provided is for Steam. I have not used the key, and I am reaching out to request your assistance in resolving this issue by providing a key specific to the PlayStation 5 platform. Thank you for your dedication to delivering excellent service to players. I wish you all the best!  Last bumped on Nov 27, 2024, 9:38:57 PM
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You need to buy a key on PSN on the 6th of december.
You need a key for each platform you want to play on. |
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Hi there,
I'm afraid Supporter Packs purchased through our website would not unlock the PS5 Early Access. As per our Path of Exile 2 Early Access FAQ: " If you haven't done so already, could you please contact us at support@grindinggear.com so we can look into this for you? Please note that we are currently working through a high number of tickets, so our response time may be longer than usual. We're sorry for any inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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Hi,
Thank you for your response. I have already sent an email to support@grindinggear.com regarding this issue. I would like to clarify whether the code for PlayStation will be sent through private messages here, or if it requires a refund process. Unfortunately, I do not own a PC, so I am unable to use the code if it is not compatible with PlayStation. Thank you for your assistance! Best regards, Ahmed |
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