Unplayable game due to constant freezes

I've recently installed the game, and everything was fine until the first boss. After that, the game became unplayable due to constant lag and freezes. I tested my connection, and it runs at over 85 megabits per second. I tried lowering all the graphic settings to the minimum, but the issue persists. Here are my system specifications:

Processor: Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz, 3000 MHz, 8 cores, 8 logical processors
BIOS Version/Date: American Megatrends Inc. 1007, 06/09/2019
SMBIOS Version: 3.1
Embedded Controller Version: 255.255
BIOS Mode: Legacy
BaseBoard Manufacturer: ASUSTeK COMPUTER INC.
BaseBoard Product: PRIME H310M-E R2.0
BaseBoard Version: Rev X.0x
Platform Role: Desktop
Secure Boot State: Unsupported
PCR7 Configuration: Binding Not Possible
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
Locale: United Kingdom
Hardware Abstraction Layer: Version = "10.0.19041.3636"
Username: DESKTOP-3MK3C6H\Megaport
Time Zone: GMT Daylight Time
Installed Physical Memory (RAM): 16.0 GB
Total Physical Memory: 15.9 GB
Available Physical Memory: 10.5 GB
Total Virtual Memory: 20.2 GB
Available Virtual Memory: 11.1 GB
Page File Space: 4.25 GB
Page File: C:\pagefile.sys
Kernel DMA Protection: Off
Virtualization-based Security: Not enabled
Device Encryption Support: Reasons for failed automatic device encryption: TPM not usable, PCR7 binding not supported, Hardware Security Test Interface failed, The device is not in a Modern Standby state, A bus/device required for DMA is not enabled, TPM not usable
Hyper-V - VM Monitor Mode Extensions: Yes
Hyper-V - Second Level Address Translation Extensions: Yes
Hyper-V - Virtualization Enabled in Firmware: No

Hope you can help, thanks

how fast your connection is has no bearing on the "health" of the connection.

You should consider your connection as more of a water pipe.

Your "speed" is only the thickness of that pipe

Ping is your actual speed through the pipe.

Your pipe could be partially blocked but seem ok as the amount that is going through it is low enough that a partial blockage won't effect it, but the more that is trying to get through the more the blockage would effect it.

So to test your connection you Run a WinMTR while you play for 300 seconds while you have the problem. https://www.pathofexile.com/forum/view-thread/1377789

But it may not even be connection related.

Freezes in the game can be cuased by latency and packet loss (both connection related)

OR it can be that shaders are being created (new area, monster, effects)
The game loads assets asynchronously so if your PC is doing something else that is intensive (scans, updates etc)

All of those will cause freezes/stuttering.

Thanks for the answer. I have followed your advice, these are the results of two consecutive traceroutes while experiencing the problem:

raccia instradamento verso 203.23.178.231 su un massimo di 30 punti di passaggio

1 2 ms 1 ms 1 ms modemtim.homenet.telecomitalia.it [192.168.1.1]
2 * * * Richiesta scaduta.
3 8 ms 8 ms 8 ms 172.17.112.36
4 8 ms 8 ms 8 ms 172.17.112.102
5 12 ms 12 ms 12 ms 172.19.184.26
6 13 ms 11 ms 12 ms 172.19.177.14
7 11 ms 12 ms 12 ms 195.22.196.170
8 15 ms 18 ms 13 ms 195.22.196.71
9 15 ms 14 ms 12 ms ae-8.a00.mlanit02.it.bb.gin.ntt.net [129.250.9.41]
10 13 ms 12 ms 13 ms ae-8.r21.mlanit02.it.bb.gin.ntt.net [129.250.3.162]
11 21 ms 20 ms 21 ms ae-6.r21.frnkge13.de.bb.gin.ntt.net [129.250.3.183]
12 33 ms 32 ms 32 ms ae-1.a03.frnkge07.de.bb.gin.ntt.net [129.250.7.42]
13 30 ms 33 ms 31 ms ce-3-1-1.a03.frnkge07.de.ce.gin.ntt.net [168.143.228.157]
14 30 ms 29 ms 29 ms 206.148.26.75
15 31 ms 30 ms 29 ms 203.23.178.231

Traccia completata.

-----------------------------------------------------------------------------


Traccia instradamento verso 203.23.178.235 su un massimo di 30 punti di passaggio

1 1 ms 1 ms 1 ms modemtim.homenet.telecomitalia.it [192.168.1.1]
2 * * * Richiesta scaduta.
3 8 ms 7 ms 7 ms 172.17.112.40
4 9 ms 9 ms 8 ms 172.17.112.94
5 17 ms 14 ms 15 ms 172.19.184.26
6 16 ms 14 ms 17 ms 172.19.177.14
7 13 ms 15 ms 16 ms 195.22.205.116
8 16 ms 15 ms 15 ms 195.22.196.71
9 32 ms 15 ms 42 ms ae-8.a00.mlanit02.it.bb.gin.ntt.net [129.250.9.41]
10 * 12 ms 15 ms ae-3.r20.mlanit02.it.bb.gin.ntt.net [129.250.3.120]
11 31 ms 35 ms 38 ms ae-10.r21.parsfr04.fr.bb.gin.ntt.net [129.250.4.188]
12 26 ms 25 ms 30 ms ae-1.a00.parsfr04.fr.bb.gin.ntt.net [129.250.3.254]
13 27 ms 26 ms 27 ms ce-2-1-1.a00.parsfr04.fr.ce.gin.ntt.net [157.238.231.219]
14 27 ms 27 ms 27 ms e13.par-thpa2-cr2.globalsecurelayer.com [206.148.26.58]
15 36 ms 35 ms 35 ms e24.fra-eqxfr5-bb4.globalsecurelayer.com [206.148.26.65]
16 31 ms 31 ms 33 ms po400.fra-eqxfr5-cr6.globalsecurelayer.com [206.148.26.72]
17 37 ms 36 ms 36 ms 206.148.26.75
18 38 ms 38 ms 38 ms 203.23.178.235

Traccia completata.


How can I solve the problem? Thanks