Map Portals are Expiring in Hideouts

So I have some dump tabs where I toss items in so I can keep running a map. They got full so I stopped to clean.

My map portals then closed INSIDE my hideout, which is never supposed to happen.

Lost a map that hide 20 possessed rogue exiles and needed for completion.....

Please fix ASAP.....

Just had this happen with a blighted map, did not even loot half of it, went trough portal te sell something to a buyer and dump items in my stash. When I wanted to go back in, I realised my portals were gone...

How long where you in your hideout? The info screen on the loading screen says instanses are closed if no one has been in them for 15 minutes.

Happened to me on a Mastermind/Catarina fight, opened the portals, did the fight sold 2 services and had Aisling left (7 div) was in my hideout to sell other stuff waiting for TFT slowmode to expire I went to my kitchen and when I got back to the computer the portals where closed.

So after that I always wait inside the instances

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liiinder wrote:

How long where you in your hideout? The info screen on the loading screen says instanses are closed if no one has been in them for 15 minutes.

Happened to me on a Mastermind/Catarina fight, opened the portals, did the fight sold 2 services and had Aisling left (7 div) was in my hideout to sell other stuff waiting for TFT slowmode to expire I went to my kitchen and when I got back to the computer the portals where closed.

So after that I always wait inside the instances

Instances do close after 15 minutes if no one is inside of them.

HOWEVER

This timer is supposed to be on pause in players hideouts at all times regardless if no ones been inside. This was a quality of life that was supposed to have been added a long time ago.

So long as I am in my hideout, the portals should not close.

My guess is that this only happens due to server problems. If instance crashes then sometimes portals close. Maybe at other times portals cant be entered anymore.

Also GGG likely dont pay enough $$$ for servers so they get server overload. My anecdotal experience suggests that in such cases they will kill instances disregarding the 15(?) min rule, preferable those without players in them.

I've had this happen to me mere seconds after leaving a map several times already.

Lost an Exarch boss map because I died to his magma balls thing and when I tried to reenter the map (immediately upon respawning) I got an error message about the instance not existing and the 4 remaining portals disappeared.

In another instance a map with 5 portals left vanished in the time it took me to offload my inventory to my stash, which took a matter of seconds. There were literally screens full of unique items I haven't even looked at yet in that map...

This started happening to me as well, start a map, portal back to access my stash and less then like 90 sec later I see all my portals close in my hideout map device. This is not okay I spent currency on these maps and they just irrecoverably vanish after less then 20% clear?