ban for no reason...

hello, I was banned for no reason, I didn't break any rules, I just logged into the game as usual, played for 3 minutes and received a message about the ban, I just wanted to buy chest tabs and it's good that I didn't have time... I have already written to support, but there is no answer, complete disregard, I don't know where else to turn, help, please...

[Removed by Support]