Problem with receiving physical items

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GraveyardSquad wrote:

Oh my goodness I thought i was going crazy.

Same situation with me.

They keep claiming they were delays and i would informed of my tracking number but noone followed up.

Multiple emails almost got a standardized AI like response asking me to confirm my address something i have done 3 times already.

ALSO everytime a different support person replies which means noone is on owr case from start to finish.

Very frustrating experience for your customers.

How can I escalate this ???

Support by email has done nothing