Denied a refund for this league supporter pack
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Because the league is honestly so bad it's unplayable, along with the constant server crashes and lack of response from GGG, I decided to refund this league supporter pack. Please tell me this is a misunderstanding and not GGG's actual policy regarding refunds, as I've played and supported the game for 12 years, and now they're refusing to refund me for a purchase made a week ago.
[Removed by support] [Removed by support] EDIT: Screenshots of the conversation were removed by support, but basically I asked for a refund due to the league being very poorly designed compared to previous leagues, and the servers constantly crashing for the past week which made the experience even more frustrating. They said their policy is 48 hours since purchase, with no points used or mtx equipped, otherwise the refund is denied. They ignored the fact the game is basically unplayable or at least objectively unenjoyable. I hope this post will serve as a fair warning for any exile considering supporting the game in the future, since there is no mention of their refund policy anywhere in the ToS, and I also hope that it will cost them more than it costed me. And it surely will as they would have made more money off of me alone if they refunded this purchase anyway. Last edited by VoidUnleashed#6565 on Apr 16, 2023, 8:55:29 AM Last bumped on Apr 21, 2023, 6:21:12 AM
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" nope, that's 100% correct for their refund policy. And if you do a chargeback, your account will be banned so don't do that..... However I would look into your contry's consumer protection laws in regards to online "shopping" or check the NZ consumer protection agency...... Edit.: "funny" that this thread was moved to "feedback" section. I don't see this as feedback but then that's just me..... Last edited by Chulainn_GGG#0000 on Apr 16, 2023, 6:27:33 PM
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Such things happen when you buy a pig in a poke ;)
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Never pre-purchase (Just did in Destiny 2 Y6 and it is bad)
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?
quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature |
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" I am completely in awe of their refund policy. I wont file for a chargeback as I love this game quite a lot, and my only grievance is with this abomination of a league, which is the precise reason why I wanted to withdraw my support in the first place. I did however look into NZ consumer laws, and I've actually got half a mind to actually file for a dispute at their dispute tribunal, purely because of how infuriating this is. Especially since I've read the entire terms of service and there is no mention of this policy or anything remotely related to it anywhere. Either way, thanks for the tip! Last edited by VoidUnleashed#6565 on Apr 16, 2023, 7:32:11 AM
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Take it as a lesson, don't support them with money until AFTER you tested the league and know it's actually worth the support. If people were to follow that simple rule GGG wouldn't be able to pull all the bullshit they've been pulling recently, they would have run out of money a year ago.
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Well they're definitely not getting a cent from me again if this is how they handle refunds due to their own fuckup, both league content and server issues related.
At least the mtx looks neat, and will remind me not to ever buy anything ever again... |
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If it helps any. That's the "Official" stance on refunds.
Packs are pretty thorough. You have to checkout and all that. You can't just ask for a refund because you didn't like the league. Support are pretty cool people and will work with you if they can. "Never trust floating women." -Officer Kirac
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On the bright side, some (many) leagues get released half-baked and get improved over time. Maybe this one will have earned its support pack in like 1-2 years, when it has gone core and is in a presentable state. Assuming poe has that long before poe2 drops.
“We are the race of flesh, We are the race of lovers.” Last edited by Frostride#6705 on Apr 16, 2023, 11:42:47 AM
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*sips bloodthirsty supporter pack*
Last edited by funplayer#5591 on Apr 16, 2023, 11:33:36 AM
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