Log in problems and "Disconnected. Failed to connect to instance." frequently - unplayable

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LordVaanir wrote:

Hello. For more than 24 hours now I've been having trouble to even get to the character screen.
Half of the times I try I can't get to it, it just loads infinitely on the login screen.

When I do get in I can play one section (currently leveling a character) and when I try to move on I get disconnected with the following message: "Disconnected. Failed to connect to instance."

It is unplayable.
I am missing out on farming and trading (a lot of currency in the vital first week of the game) and ofc just playing for fun.

So far I tried using others gateways (I am in EU, I tried several other EUs and outside ones), re-installing the game, resetting my router, restarting the computer, doing a full virus scan.
Also tried the general troubleshooting post.


Please advice.

EDIT: Still ongoing, also tried the standalone client, same problems.

EDIT 2: I tried with a borrowed laptop. Same problem. Seems my router is at fault but I don't know how/why because it's only PoE and Discord I have problems with.
I can stream videos/movies fine, visit other websites like twitter, reddit, wikipedia..everything.
Very weird.

EDIT 3: It seems I have problems with dns servers. I apparently get no response from them.
Why I still can watch YT, Twitch, Netflix, Disney+ and visit websites like Twitter, Facebook, Yahoo, Wikipedia and more (and even play something like Yu-Gi-Oh! Duel Links on PC) is beyond me.

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HanSoloDK wrote:

try using a VPN solution.