Microtransaction missing from my account

I played Poe since 2017, when i last played in 2017 i already bought microtransaction. I bought armour, wings, stash, etc.
But when i installed again yesterday (08/04/2023) all of my microtransaction is vanish. I'm here just to clarify is it because i haven't played almost 5 years that my microtransaction is deleted or because what reason? and if there is an issue please fix it and kindly return my microtransaction.

Thank you, i hope all of the team is well and stay awesome.
Last bumped on Apr 9, 2023, 2:16:16 AM
Sounds like you’re logging into a different account.
Hey there donpatchi,

I am sorry to hear that! For us to look into this for you, could you please email us at support@grindinggear.com regarding this?
"
Chulainn_GGG wrote:
Hey there donpatchi,

I am sorry to hear that! For us to look into this for you, could you please email us at support@grindinggear.com regarding this?




Thank u for the response, i already sent an email to support@grindinggear.com
"
donpatchi wrote:
I played Poe since 2017, when i last played in 2017 i already bought microtransaction. I bought armour, wings, stash, etc.
But when i installed again yesterday (08/04/2023) all of my microtransaction is vanish. I'm here just to clarify is it because i haven't played almost 5 years that my microtransaction is deleted or because what reason? and if there is an issue please fix it and kindly return my microtransaction.

Thank you, i hope all of the team is well and stay awesome.


Here you can see your account transactions -->
https://www.pathofexile.com/my-account/transactions

here you can see your microtransactions -->
https://www.pathofexile.com/my-account/microtransactions

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