poe is not starting after update

Build ID 10954824 / 10958255


Description:
After klicking the launch-button on steam, a process "PathOfEcileSteam.exe" is started, but nothing more happens. The game does not start and there is no error either.


Throubleshooting:
- run win updates
- run gfx updates
- reboot pc
- re-install game
- delete appdata/poe
- delete documents/mygames/poe
none of the above brought the game back to life.

Please help.

Edit:
game/logs: (the last line copy x300000)

"

2023/04/08 00:36:38 ***** LOG FILE OPENING *****
2023/04/08 00:36:38 13586984 f9544283 [INFO Client 27608] [STARTUP] Job Queues
2023/04/08 00:36:38 13587000 9e6a0b0a [INFO Client 27608] Enumerated adapter: AMD Radeon RX 6900 XT
2023/04/08 00:36:38 13587046 9e6a1d2a [INFO Client 27608] Enumerated device for adapter: AMD Radeon RX 6900 XT. Selected feature level: 45312. Max feature level: 45312
2023/04/08 00:36:38 13587046 9e6a1345 [WARN Client 27608] Output for adapter AMD Radeon RX 6900 XT of \\.\DISPLAY1 has no display modes. Skipping.

Edit2:
My desktop resolution is 3440x1440@120

Edit3:
Solution: Start the game once with desktop resolution of 1920x1080. (more details in the posts below)

Had the same problem deleting my PoE config file fixed it.

"

MisterBonze wrote:

Had the same problem deleting my PoE config file fixed it.

i just found a log file sized 3.4GB in the game/logs folder. sadly, too big to open it with my editors.

I took your advice and once more deleted alle the folders (gamefolder, documents/mygames and appdata), followed by just another complete re-install of the game.

Same problem, but here is the log file. It keeps spamming that one line until disc space runs out. (360k lines in just a few seconds)

"

2023/04/08 00:36:38 ***** LOG FILE OPENING *****
2023/04/08 00:36:38 13586984 f9544283 [INFO Client 27608] [STARTUP] Job Queues
2023/04/08 00:36:38 13587000 9e6a0b0a [INFO Client 27608] Enumerated adapter: AMD Radeon RX 6900 XT
2023/04/08 00:36:38 13587046 9e6a1d2a [INFO Client 27608] Enumerated device for adapter: AMD Radeon RX 6900 XT. Selected feature level: 45312. Max feature level: 45312
2023/04/08 00:36:38 13587046 9e6a1345 [WARN Client 27608] Output for adapter AMD Radeon RX 6900 XT of \\.\DISPLAY1 has no display modes. Skipping.

My Games\Path of Exile\production_Config.ini is still empty

"

thesurviver wrote:

Build ID 10954824 / 10958255


Description:
After klicking the launch-button on steam, a process "PathOfEcileSteam.exe" is started, but nothing more happens. The game does not start and there is no error either.


Throubleshooting:
- run win updates
- run gfx updates
- reboot pc
- re-install game
- delete appdata/poe
- delete documents/mygames/poe
none of the above brought the game back to life.

Please help.

Edit:
game/logs: (the last line copy x300000)

"

2023/04/08 00:36:38 ***** LOG FILE OPENING *****
2023/04/08 00:36:38 13586984 f9544283 [INFO Client 27608] [STARTUP] Job Queues
2023/04/08 00:36:38 13587000 9e6a0b0a [INFO Client 27608] Enumerated adapter: AMD Radeon RX 6900 XT
2023/04/08 00:36:38 13587046 9e6a1d2a [INFO Client 27608] Enumerated device for adapter: AMD Radeon RX 6900 XT. Selected feature level: 45312. Max feature level: 45312
2023/04/08 00:36:38 13587046 9e6a1345 [WARN Client 27608] Output for adapter AMD Radeon RX 6900 XT of \\.\DISPLAY1 has no display modes. Skipping.

Here is someone who fixed the error you have -->
https://www.pathofexile.com/forum/view-thread/3362892

"

HanSoloDK wrote:

Here is someone who fixed the error you have -->
https://www.pathofexile.com/forum/view-thread/3362892

The solution provided is for Nvidia graphics cards. Since I am running an AMD card i'ts not working for me.
I have messed around with custom resolutions on the AMD driver software, bit it's a bit too technical and I couldn't get it to work properly.

I managed to find a solution for the problem.

After reading through this post (https://www.pathofexile.com/forum/view-thread/3362892) I decided to focus on changeing my resolution.
I guess AMD messed something up in their 'adrenaline' software, because I wasn't able to change my desktop resolution at all.
So, i uninstalled the amd software and drivers and installed the default windows ones.
I then changed the destop-resolution to 1920x1080 and run the game once. It did start now. Then I changed it back to 3440x1440.
Finally, I reinstalled the AMD drivers.

Seems to work fine now and my guess is, the game needs to run on 1080p initially after the update to work.