Constant crash on entering map

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Kieren_GGG wrote:

Characters affected by this should now be fixed, sorry about the trouble. (Accounts had to be temporarily locked for a moment to apply the fix)

Thanks! Great to see a fix so quickly

I got the same problem. Can someone help fixed this? Much appreciate

My character also has the same problem, please help my account fix it too

My character is fixed by now, but seem like this problem will happen again till new patch could fix it

I'm having exactly the same issue right now.

I am also having the same issue with my character. entering map keeps loading and/or crashing

This is about the 4th time I have had this happen in the last week or two and never before that.




***THIS STATEMENT WAS INCORRECT: IT ALWAYS LISTS THE SAME PID...
***The PID changes, obviously, since the process has a different PID each time the game is launched.

The game disappears after the image is displayed.

This occurred several times when entering a portal and today when entering the act 4 mines with an alt character (Buninghole).

This has happened with different characters.

If I were to guess, I would say this started after the most recent patch.

I am running a fully updated windows 10 version 21H1 (OS build 19043.2193)

32 GB ram (DDR3 8x4) Interleaved 9-9-9-24 timing
Nvidia GeForce GTX 970 Asus Strix
Intel Core i7 3770 (Socket 1155 LGA)
Gigabyte Z77X-UD5H motherboard
SSD HDDs

This has gotten worse... Today I started getting this error trying to load Chamber of Sins Level 2 and I cannot get past it at all. I have restarted the game and tried to enter at least 5 times now, and the game crashes with the serialization error every time.

After keeping the game shut down for a solid 5-10 minutes and then launching, I can now again enter Chamber of Sins level 2... There must be a time component to this bug clearing itself. Character used was Buninghole... (It was supposed to be Burninghole, like a volcano, but I fat fingered it, in case you were wondering :-)

And it just happened again, leaving the dread thicket... going to keep toughing it out as I love this game, but I hope they find a solution soon.


actually, I was wrong about one thing... it DOES seem to show the same PID each time I receive that message. I didn't think that was possible with windows processes when relaunching, but I guess there is more to this than I understand.