I can't login

I log me in the game but but i bekamm frame to put secure code to unlock my account, that muss be in my email. But i have not email whit secure code.What's going on?
Last bumped on Mar 14, 2022, 12:38:54 PM
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Exingame wrote:
I log me in the game but but i bekamm frame to put secure code to unlock my account, that muss be in my email. But i have not email whit secure code.What's going on?


Hiya, could you please contact support@grindinggear.com so we are able to look into this further for you? if you could include your account name and a few character names as well that would be appreciated.
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Exingame wrote:
I log me in the game but but i bekamm frame to put secure code to unlock my account, that muss be in my email. But i have not email whit secure code.What's going on?


when you login from a new IP, GGG's account protection system is activate and you have to confirm "it's you" (also know as MFA) but entering the account unlock code that is sent to the e-mail you used to create the account with.
This is to prevent a hacker to brute force access to your account !!!

So check your inbox and SPAM filter.

Hint --> make sure that this e-mail support@grindinggear.com is whitelisted / put on your trusted sender list in your e-mail system / your e-mail provider.
If you need help with this, please contact your e-mail provider.

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