Divine DEmon King Portal Twitch drop

Hello,

Not sure if this is the right place on forum to post this, but i participated in the twitch event on December 31 - Delirium Everywhere - to win the Divine Demon King Portal Effect.
Got the message as i show in the next image:



But the drop didn't happen.

How can i get my portal?
Last bumped on Jan 5, 2022, 12:50:57 AM
Read any number of the posts in the Help and Info section that have replies. They tell you exactly what you need to do. EG: https://www.pathofexile.com/forum/view-thread/3226073

This isn't a bug.
"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning."

"Your mother was a hamster and your father smelt of elderberries!"
Last edited by Aragorn14#7418 on Jan 4, 2022, 2:20:07 PM
"
ricardomichael wrote:
Hello,

Not sure if this is the right place on forum to post this, but i participated in the twitch event on December 31 - Delirium Everywhere - to win the Divine Demon King Portal Effect.
Got the message as i show in the next image:



But the drop didn't happen.

How can i get my portal?


Hi there, ricardomichael! Could you please contact support@grindinggear.com so we can look into this for you?

If you could please include your account name and 2-3 character names that would be greatly appreciated. :)
Need help? Contact Support :)
"
ricardomichael wrote:
Hello,

Not sure if this is the right place on forum to post this, but i participated in the twitch event on December 31 - Delirium Everywhere - to win the Divine Demon King Portal Effect.
Got the message as i show in the next image:



But the drop didn't happen.

How can i get my portal?


Please follow this procedure for twitch drops -->

1. Make sure the CORRECT PoE account in linked to twitch.

2. Make sure you have CLAIMED the MTX drop in twitch (login to twitch and check you wallet / drop status page.

3. When it shows as claimed in twitch, then the next step is this --->
Go to this URL : https://www.pathofexile.com/my-account/twitch

Is the drop shown there yes or no -->
yes = well if still not ingame, then you will need to e-mail GGG support directly for them to investigate your account.

no = then you will need to relink your account to Twitch and if still doesn't work, you will need to e-mail GGG support directly for them to investigate your account.
My problem is that i didn't receive the MTX drop in Twitch. Maybe the problem is not with GGG but with Twitch
"
ricardomichael wrote:
My problem is that i didn't receive the MTX drop in Twitch. Maybe the problem is not with GGG but with Twitch


did you claim the drop? you aren't just given it, you have to claim it.

https://www.twitch.tv/drops/inventory <- check here
then here -> https://www.pathofexile.com/my-account/twitch
"
ricardomichael wrote:
My problem is that i didn't receive the MTX drop in Twitch. Maybe the problem is not with GGG but with Twitch


@dorkdude2 is spot on here. Nothing GGG can do if you didn't get it / claim it in twitch....

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