Technical Support - Please fix singapore server!!! - Forum

Hi there!

I am very sorry to hear that you are having these lagging issues! I would like to help. Can you provide a WinMTR for us?

You can find a guide to doing the test here: https://www.pathofexile.com/forum/view-thread/1377789

Please ensure that you are using the latest version of the software (version 0.92, not version 0.8).

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. Also, please ensure that you run the WinMTR for 300-500 packets (about 5-8 minutes) so that we can get a full picture of what is happening.

Please also confirm for us which host address was used for the report.

Finally, once you have these details, please place them into a Paste Bin, or if you would like to put them into a spoiler, that would work as well.

Posted by
Kali_GGG
on Feb 19, 2021, 8:19:48 AM

Grinding Gear Games

Quote this Post

"
pradeep644 wrote:

Hi Kali,
Thnx for the quick response.

I have pasted the WInMTR results below and i used sng01.login.pathofexile.com as host and it seems the problem has been solved since now i am getting 40-80ms in-game ping. I don't know what solved my problem.but i have huge packet loss on those 3 routes as winmtr results show. i dont know if its time thing as its midnight here. bcuz last time i ran winmtr the 3 routes which give packet loss were constant at 100 pushing very high ping like 14000ms

Also a request it would be nice if a server is hosted for india as very large number of experience high ping from singapore server.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 310 | 310 | 1 | 2 | 152 | 3 |
| 117.221.216.1 - 0 | 309 | 309 | 3 | 4 | 72 | 4 |
| 218.248.168.145 - 0 | 309 | 309 | 3 | 4 | 89 | 5 |
| 218.248.160.18 - 1 | 306 | 305 | 8 | 10 | 15 | 10 |
| 117.216.207.214 - 87 | 69 | 9 | 9 | 9 | 10 | 10 |
| 117.216.207.215 - 92 | 67 | 6 | 0 | 11 | 15 | 9 |
| 115.110.161.209.static.vsnl.net.in - 0 | 309 | 309 | 8 | 10 | 77 | 9 |
| 172.31.47.5 - 0 | 309 | 309 | 34 | 36 | 88 | 36 |
| 172.28.132.237 - 0 | 310 | 310 | 34 | 37 | 136 | 36 |
|121.240.243.210.STATIC-Mumbai.vsnl.net.in - 55 | 97 | 44 | 0 | 44 | 151 | 35 |
| 172.65.254.9 - 0 | 309 | 309 | 33 | 34 | 103 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hi there, pradeep644!

I have had a look at your MTR and I'm seeing unusually high latency spiking beginning at just your first hop (your connection from your PC to your router), this may be due to your router, or possibly due to the method used to connect to your router.

Could you please properly power-cycle your network? This involves turning off your router and devices for a minimum of 2-3 minutes, then turning them back on, letting the router fully turn on first before turning your devices back on. This forces the router and your devices to make fresh connections and also helps if there are any errors occurring within the router itself.

In addition, could you please ensure that you are using Ethernet (wired) connection. Wireless will sometimes lack the capacity to keep up with the demands of Path of Exile.

Need help? Contact Support :)

Please fix singapore server!!!

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