Black screen when I load into tutorial(can still see UI)



When I load into the tutorial I can see my character and the sand for a split second and then it goes black. I can still move around and interact, but I just can't see anything other than dim lights randomly (like the light from the quest mark in the picture). When I exit to the main menu after entering the tutorial it seems to mess up the textures for everything. The sculpture in the main menu is gone and so are the characters in the selection screen.

Specs:

Last edited by Waryd#4754 on Feb 7, 2021, 4:56:58 AM
Last bumped on Feb 7, 2021, 9:27:05 AM
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Waryd wrote:


When I load into the tutorial I can see my character and the sand for a split second and then it goes black. I can still move around and interact, but I just can't see anything other than dim lights randomly (like the light from the quest mark in the picture). When I exit to the main menu after entering the tutorial it seems to mess up the textures for everything. The sculpture in the main menu is gone and so are the characters in the selection screen.

Specs:



Hiya,

​In this situation we will need some additional information about your PC before we can provide any troubleshooting steps, and the best way to provide this will be for you to provide a Dxdiag report!

To generate a Dxdiag report, please follow these steps:
Press the windows key + r on your keyboard to bring up the Run interface
Type dxdiag into the run dialogue box and press enter
When the dxdiag application starts up, press the Save All Information button in the bottom right and save the report to your desktop to either email through to us at techsupport@grindinggear.com or post here in a pastebin link.

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