Game randomly freezes and crashes to desktop with no error (event viewer shows KERNELBASE.dll)

I have this happening to me regularly as well. Doesn't seem to be any pattern to it. I'll play fine for an hour or more and all of a sudden the game stutters and then stops, crashing me to desktop. A lot of the time, my character ends up taking a death because of it.

More often than not, if I relaunch and jump back into the same map, the game will crash again when I get back to the same spot in the map where I crashed last time. If I reboot the computer at this point and then go back in, it usually is ok again for a while. Sometimes I'm good for an hour or longer, other times it may crash again in 30 minutes or less.

Running the game direct from GGG (not via Steam). Win 10, i7 7700k, 24 Gb RAM, GTX 1070 and running the game off my 256 Gb SSD.

Note that this problem only started happening for me this league.

Bump!

Game unplayable since Ultimatum, running 100% Smoothy on the same device last league.

Same crash in eventlog as creator of thread.
Running windows 10.
CPU: amd ryzen 7 4800h with radeon graphics
GPU: NVIDIA GeForce RTX 2060

Crash happens with dx11 and vulkan
It happens right after i start the game in the menu
Sometimes but rarly theres a errorwindow claiming "DeviceErrorLost"
The same errormessage is also in the gamelogs.

I have updated all drivers, i have tried older drivers, i have fully formated my laptop and reinstalled it. Every other game works on this notebook without any crashes. It would be a pleasure if someone at GGG would react to this cause its game breaking stuff and alot of these errors seem to be ignored completly on ur side.

regards,
sadpersonnotgamingthegame

Same issues fkr me, tried every fix and reinstall and no resolution. It has to be client issues, please fix.
Posted issues in another thread as this one was so old. Logs supplied.

I can not even start the game, and it will crash
not the first time, everything was working fine, able to play no problem
then an update, and next thing i know NOTHING but crash.. after crash.
I am about to give up on the game 100%

Any news here? This happens to me right after I log in (character selection). Up until day before yesterday, I was running great this league! Once in a while (usually mornings, so possibly times of low server load), I get all the way to the point where I can load into the game before it crashes. I do get this in the POE logs:

2021/05/20 14:45:43 102755390 71 [CRIT Client 1008] [D3D11] CreateShaderResourceViewEx: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)

I switched to Vulcan and I have the same issue, but that error message no longer gets logged. Chance are, it's not part of the issue.

Same issues for me, I've tried full windows reinstall, all three clients, have emailed logs, have dump files to analyze, google suggests a heap corruption, Resorted to debugging in VS but no idea how to fix cause im not a dev.

Pack checker and verify files doesn't help, Have increased page file size, reverted to no overclock, underclocked graphics card, tested all other apps and games working fine, the only possible issue is the compiled code somehow.

Was also having issues with ART not loading, errors in kernelbase.dll, dwmapi.dll, ntdll.dll and the exe client crashing, current error is unhandled exception in exe code.

VS Debugging identifies this.

Unhandled exception at 0x00007FF766226AA7 (PathOfExile_x64Steam.exe) in PoE-1621571536-10520-3412.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF.

This is the disassembly call function:

00007FF766226A4B E8 70 D1 F9 FF call 00007FF7661C3BC0
00007FF766226A50 41 0F BA EF 0D bts r15d,0Dh
00007FF766226A55 33 D2 xor edx,edx
00007FF766226A57 49 8B 44 24 18 mov rax,qword ptr [r12+18h]
00007FF766226A5C 49 01 46 64 add qword ptr [r14+64h],rax
00007FF766226A60 49 8B 44 24 18 mov rax,qword ptr [r12+18h]
00007FF766226A65 49 01 46 70 add qword ptr [r14+70h],rax
00007FF766226A69 49 83 BE 98 00 00 00 00 cmp qword ptr [r14+98h],0
00007FF766226A71 74 0E je 00007FF766226A81
00007FF766226A73 49 8B 86 A0 00 00 00 mov rax,qword ptr [r14+0A0h]
00007FF766226A7A 49 03 44 24 18 add rax,qword ptr [r12+18h]
00007FF766226A7F EB 03 jmp 00007FF766226A84
00007FF766226A81 48 8B C2 mov rax,rdx
00007FF766226A84 49 89 86 A0 00 00 00 mov qword ptr [r14+0A0h],rax
00007FF766226A8B 48 8B DA mov rbx,rdx
00007FF766226A8E 66 90 xchg ax,ax
00007FF766226A90 49 3B 9E 98 00 00 00 cmp rbx,qword ptr [r14+98h]
00007FF766226A97 73 3C jae 00007FF766226AD5
00007FF766226A99 48 8B CB mov rcx,rbx
00007FF766226A9C 48 C1 E1 04 shl rcx,4
00007FF766226AA0 49 03 8E A0 00 00 00 add rcx,qword ptr [r14+0A0h]
00007FF766226AA7 8B 01 mov eax,dword ptr [rcx]
00007FF766226AA9 3D FE FE FE FE cmp eax,0FEFEFEFEh
00007FF766226AAE 75 0C jne 00007FF766226ABC
00007FF766226AB0 48 89 11 mov qword ptr [rcx],rdx
00007FF766226AB3 48 89 51 08 mov qword ptr [rcx+8],rdx
00007FF766226AB7 48 FF C3 inc rbx
00007FF766226ABA EB D4 jmp 00007FF766226A90
00007FF766226ABC 48 8B D0 mov rdx,rax
00007FF766226ABF 4C 8D 44 24 48 lea r8,[rsp+48h]

"

Panthalas333 wrote:

I have this happening to me regularly as well. Doesn't seem to be any pattern to it. I'll play fine for an hour or more and all of a sudden the game stutters and then stops, crashing me to desktop. A lot of the time, my character ends up taking a death because of it.

More often than not, if I relaunch and jump back into the same map, the game will crash again when I get back to the same spot in the map where I crashed last time. If I reboot the computer at this point and then go back in, it usually is ok again for a while. Sometimes I'm good for an hour or longer, other times it may crash again in 30 minutes or less.

Running the game direct from GGG (not via Steam). Win 10, i7 7700k, 24 Gb RAM, GTX 1070 and running the game off my 256 Gb SSD.

Note that this problem only started happening for me this league.

Something like that would indicate either memory or heat issues.

Relaunching the game straight away doesn't give it time to cool down, and the game stuff would still be in memory somewhat. Reboot clears memory and gives the computer time to cool down a bit.

Have you tried monitoring temperatures?

The tougher bit would be to verify all your cooling is functioning (water pumps/fans), clear dust, and verify mounting pressure of the bracket for your GPU and CPU. I've seen CPU mounts snap at one screw or strip threads somehow on one corner, or GPU brackets (on bottom) with loose screws causing the system to crash/artefact but still report normal temps.

Yes, I've done all that. Just left my PC off overnight, turn it on first thing and the game crashed immediately. I'm monitoring temps pretty closely too and GPU and CPU are not getting above 60C. Also, isn't a problem for other games, so I seriously doubt it's a hardware issue.

I am having same issue since previous weekend. Running Ryzen 7 2700X and RX 5700 XT on Windows 10. Event Viewer shows two errors from last time with exception codes 0xe0000001 and
0xc0000005. Path of Exile log shows same as others:

2021/05/21 17:24:04 6103781 71 [CRIT Client 1368] [D3D11] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)
2021/05/21 17:24:04 6103781 6ce [WARN Client 1368] Failed to save minimap: Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)

I had made my own post for this but bumping this bigger post instead. To me this happens atleast once per map and thus makes game pretty much unplayable.

Since this is easily re-prodcued I would like advice on how to troubleshoot further or solve the issue.

Please put it back two days ago.
I didn't have a problem. However, since the memory patch two days ago,
there is a problem that bounces constantly.

My GPU is 6900xt that has 16gb VRAM so I don't think my GPU or GPU MEM is not problem
I Played POE almost 6~7 years, There's always been a problem, but this time it's really unbearable.

I can't english well so I don't usually leave it in the thread.
But this time literally can't play anymore