My characters tab is empty

I'm trying to import my character into PoB and when I try it says I have no characters. On the website it also says I have no characters, but in game I have 40. what's going on here?
Last bumped on Nov 22, 2020, 12:58:27 AM
you use another account to login to the website or you wiped your account by linking steam and standalone client account wrongly.....
I am not a GGG employee. I don't get pay to reply you. My edits in POE wiki are voluntary work, thanks.

About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?

quote from the first page: "Please post one thread per issue, and check the forum for similar posts first"
soo if i incorrectly link steam how do i fix?
Hi there! Could you please contact about this and we can look into this for you.

If you could also please include your account name and 2-3 character names in your message that would be greatly appreciated!

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