Please Help, force shutdown while starting POE after update Win 10 KB4579311

Dear devs,
Please help
My laptop force shutdown/restart while starting playing POE
This event occured after i've installed win 10 update KB4579311
Laptop spec,
Asus A455L
Core I3 Geforce 930M
Ram 12 GB

Event viewer :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0f67e49f-fe51-4e9f-b490-6f2948cc6027}" />
<EventID>37</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>7</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-17T14:47:47.7885951Z" />
<EventRecordID>25088</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="216" />
<Channel>System</Channel>
<Computer>DESKTOP-BBKBVI8</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="Group">0</Data>
<Data Name="Number">1</Data>
<Data Name="CapDurationInSeconds">0</Data>
<Data Name="PpcChanges">0</Data>
<Data Name="TpcChanges">0</Data>
<Data Name="PccChanges">2</Data>
</EventData>
</Event>

It is overheating or not? How old is your notebook, mind to post dxdiag?

(due to privacy concern you can choose not to post it. as dxdiag may contain hardware factory serial id)

Thnx for response
It's not overheating it says 33 C temperature
I don't know how to post dxdiag
Copy system information or all information?
All information in txt file says it more than 50k char long, so i can't post it here

run dxdiag (Win+R, type dxdiag), there is a button for save all information


Also, notebook is tricky for having driver that different from desktop graphic card

Should i copy all that dxdiag.txt ? there are character limitations
or attach that file to this thread? but how?

Here some dxdiag.txt

------------------
System Information
------------------
Time of this report: 10/17/2020, 22:42:14
Machine name: DESKTOP-BBKBVI8
Machine Id: {C9C4424F-F79B-4D08-9B0B-F48401342D2F}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: Indonesian (Regional Setting: Indonesian)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X455LF
BIOS: X455LF.205 (type: UEFI)
Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz
Memory: 12288MB RAM
Available OS Memory: 12190MB RAM
Page File: 3061MB used, 13992MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.7
DxDiag Version: 10.00.19041.0546 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 5500
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_1A7D1043&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6223 MB
Dedicated Memory: 128 MB
Shared Memory: 6095 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.575195,0.334961), Green(0.327148,0.580078), Blue(0.157227,0.136719), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1493
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.5107 (English)
Driver Version: 20.19.15.5107
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 15/11/2019 07.00.00, 39863976 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5556-11CF-0060-723AB5C2D935}
Vendor ID: 0x8086
Device ID: 0x1616
SubSys ID: 0x1A7D1043
Revision ID: 0x0009
Driver Strong Name: oem2.inf:5f63e53468b7076c:iBDWM_w10:20.19.15.5107:pci\ven_8086&dev_1616&subsys_1a7d1043
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Do you have card other than "Intel HD Graphics 5500"?


Also, you can try pastebin (or del the line that is not important such as sound. Only posting graphic /display section and without hardware id and serial is enough)

https://pastebin.com/9LvmZmGD

Yes i have dual card, another one
nvidia 930 M
Already play with both card, still force shutdown occured

yup.....too long and can't display NVIDIA GeForce 930M

900 series is a bit old , and make sure POE use NVIDIA GeForce 930M instead of Intel onboard graphic


Also POE sometimes causing power surge due to sudden work load.

But it is hard to tell you how to try to edit the setting (in .ini filetype) to tune the game into minimal setting and use Nvidia