Frequent PC client crash to desktop
Hello,
I've received the following error code after experiencing a hard client crash to desktop: ######################################## PathOfExile_x64.exe - Application Error The exception unknown software exception (0xe0000001) occurred in the application at location 0x00007FF8FCA2A839 ######################################## I've also experienced a few 'bad memory' crashes where the client hard exits to the desktop, but I forgot to grab the error code :( Here's some info from a DxDiag report I ran a few minutes ago. ######################################## ------------------ System Information ------------------ Time of this report: 7/5/2020, 08:00:27 Machine name: DESKTOP-STQ8UCR Machine Id: {33B5A994-0E37-4683-825B-1A3DCD596D24} Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7A70 BIOS: 1.70 (type: UEFI) Processor: Intel(R) Pentium(R) CPU G4560 @ 3.50GHz (4 CPUs), ~3.5GHz Memory: 16384MB RAM Available OS Memory: 16350MB RAM Page File: 7663MB used, 11231MB available Windows Dir: C:\Windows DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: Unknown DxDiag Version: 10.00.18362.0387 64bit Unicode --------------- Display Devices --------------- Card name: Radeon RX 580 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x67DF) DAC type: Internal DAC(400MHz) Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 12250 MB Dedicated Memory: 4076 MB Shared Memory: 8174 MB Current Mode: 1920 x 1080 (32 bit) (59Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.646484,0.336914), Green(0.329102,0.616211), Blue(0.146484,0.055664), White Point(0.312500,0.329102) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: S24D390 Monitor Id: SAM0B65 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0352369.inf_amd64_8df39ff66d4d8f46\B352355\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0352369.inf_amd64_8df39ff66d4d8f46\B352355\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0352369.inf_amd64_8df39ff66d4d8f46\B352355\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0352369.inf_amd64_8df39ff66d4d8f46\B352355\amdxc64.dll Driver File Version: 26.20.15019.19000 (English) Driver Version: 26.20.15019.19000 DDI Version: 12 Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.6 Graphics Preemption: Primitive Compute Preemption: DMA Miracast: Not Supported Detachable GPU: No Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 2/27/2020 7:00:00 PM, 1943472 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-249F-11CF-EA3D-B32E5CC2D735} Vendor ID: 0x1002 Device ID: 0x67DF SubSys ID: 0x34181462 Revision ID: 0x00E7 Driver Strong Name: oem22.inf:cb0ae414b1a1994b:ati2mtag_Polaris10DS:26.20.15019.19000:pci\ven_1002&dev_67df&rev_e7 Rank Of Driver: 00D12000 Video Accel: Unknown DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10 Deinterlace Caps: n/a D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 1 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported ######################################## Thanks, and keep up the great work!! Last bumped on Jul 5, 2020, 9:19:02 AM
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