Your payment has been cancelled

I keep getting this message when I go to make a microtransaction purchase. I have already contacted MasterCard about this, and they said all is fine on their end, it's just being canceled by Xsolla.

I have never had issues with purchases in the past, I am also using a card that I have used in the past as well.

What's going on?
Last bumped on Dec 30, 2019, 2:02:23 PM
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Manoch wrote:
I keep getting this message when I go to make a microtransaction purchase. I have already contacted MasterCard about this, and they said all is fine on their end, it's just being canceled by Xsolla.

I have never had issues with purchases in the past, I am also using a card that I have used in the past as well.

What's going on?


You will need to e-mail GGG support for this.
However make sure your mastercard doesn't have contry / region security on it because then maybe this is the problem (you need to allow china)?
Could you please try clearing your cookies and restarting your web browser? This sometimes helps with issues occurring during checkout. If you are still unable to complete your purchase I would also recommend trying with a different type of web browser.

If these tips don't help, please contact us at support@grindinggear.com and we'll look into this further for you. :)
And with cookies, make sure you clear browser cache as well. If it has been chached, it may try to use a pre-loaded webpage that will keep on saying that the payment has been cancelled.
Sitting in HO spamming alts for 4 hours straight is peak PoE gameplay. Thanks, Chris.
Last edited by Ydoum#5726 on Dec 30, 2019, 2:03:14 PM

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